filters
state:
Show
city:
Show
category:
Show
product:
Show
Travelsmart Vip Club - Absolutely Terrible!
Travelsmart Vip Club - Absolutely Terrible!
Travelsmart Vip Club - Absolutely Terrible!
Travelsmart Vip Club - Absolutely Terrible!
Travelsmart Vip Club - Absolutely Terrible!
Travelsmart Vip Club - Absolutely Terrible!
Booked a honeymoon with TravelSmart VIP at Royalton Punta Cana. I wish we had never left Montreal. - They booked the wrong dates, when we advised them they said they would correct them, they didn't. - Advised upon check in that the room we booked wasn't even available...
Read more
TravelSmartVIP
TravelSmartVIP
Travelsmart Vip Club Verified Representative

Dear user53448940, We're extremely concerned to hear of your experience as the Royalton Punta Cana is one of our most popular properties with our members. Could you please be ...

2.1
#1094299
Beware of Travelsmart group They have representatives in Punta Cana airport (mafia) that pressure you to make a short visit 90 minutes at a new hotel owned by Sunwings. (Royalton hotel) with the benefit of choosing an excursion at a discounted price. The offer they say...
Read more
TravelSmartVIP
TravelSmartVIP
Travelsmart Vip Club Verified Representative

Dear Wchehab, We're sorry to hear you formed such a negative impression of our company without actually experiencing what the membership has to offer. We apologize for any bad...

1.1
#1092534
I signed up for TravelSmart VIP club at Chic Punta Cana in August, 2016 and have since paid them over $4,000. I have been trying to reach them since March, 2017 to book my vacation to no avail. I have been on hold as long as 1 hour on their toll free number but no one...
Read more
Anonymous
Wendy Hardwick-Williams

My issue was resolved by teaching them thru their FB page messenger. I highly recommend this form of communication with them. They are very active and responsive on this socia...

Anonymous
David

I am experiencing the same treatment only, I spent $8900, can't get them to respond to emails, have waited on the phone for in excess of 1 hour and then gave up.At one point I...

3.4
I didn't like
  • Way they dont care about the customer
#1086440

Short Review on March 25, 2017

Travelsmart Vip Club
#1025586
1.9
Details
This company and those working for it are scammers. DO NOT GO NEAR THESE PEOPLE. However, if you got trapped with them remember that you have 5 DAYS TO CANCEL the contract without any penalties as per Mexican laws on consumer protection (Google and do your research). Them asking 15% to cancel is thus ILLEGAL, let alone their sales practices.
Comment
Show
Billing Practices
Cleanliness
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Facilities and Services
Location
Price Affordability
Quality of Accommodation
Quality of Food
Staff
Value for money
Website

Travelsmart Vip Club Membership Review

Travelsmart Vip Club
#978877
Was pushed into buying this while on hoiday in dom rep. Tried to cancel next day it was made so difficult and was told to not cancel and to try out the holiday that was a perk and if didnt like it we could cancel our membership. Also we were told our flights would be cheap but it turns out we carnt get cheap flights or discounts from the uk.
Comment
Show
When we signed up for this we were sold on the idea of low weekly rates, not the case! I tried to say NO over and over until they finally suckered us into a smaller plan and took most of our day! Now I go to book and when I called the first time the "agent" was willing...
Read more
TravelSmartVIP
TravelSmartVIP
Travelsmart Vip Club Verified Representative

Dear Anonymous,We understand the commitment involved with becoming a vacation club member and it was in no way our intention for you to feel that signing up and purchasing a p...

#1075935
I paid around three thousand for 15 weeks. While I don't think I got what I expected, I just pay the all inclusive fees (which are what you would pay most anywhere) The clubs are five star places and the Diamond Club gives you VIP treatment. I have enjoyed the trips I...
Read more
TravelSmartVIP
TravelSmartVIP
Travelsmart Vip Club Verified Representative

Dear member, We're sorry to hear that the membership was not as expected but we are pleased to hear that you have been able to enjoy the benefits offered. Should you require a...

#1068608
We were sold the big pitch and lots of exciting promises at steep discounts. None of them have come true. The biggest false promise was that we could get discounted flights using Travelsmart. When we tried to book our first trip the following year, we were told the...
Read more
TravelSmartVIP
TravelSmartVIP
Travelsmart Vip Club Verified Representative

Dear Anonymous,We're extremely concerned to hear that after 4 years of using your membership you are still not satisfied with the savings and benefits offered as member satisf...

2.1
#1053415
Same old story, different day. I can't get over how many people are reckless with their hard earned money; they spend thousands of dollars on an investment and have no idea what they're investing in?! And if that isn't enough - being force-fed (ha!) alcohol is their...
Read more
Anonymous
Anonymous

Completely agree. I joined because I thought I'm getting significant savings. What's disappointing is that no one mentioned anything about a 15k points cap that Sunwing has on...

3.5
I liked
  • All of the royalton resorts
I didn't like
  • No us airlines
  • Slow resolution response times
#1041287
This happened to us also. They were giving us drinks during the presentation. I didn't realize how strong the drinks were until I got up to use the restroom and couldn't walk straight. Both my husband and I were under the influence and quite giddy at the time. Neither...
Read more
TravelSmartVIP
TravelSmartVIP
Travelsmart Vip Club Verified Representative

Dear Anonymous,We're sorry to hear that you took the decision to terminate your membership without having the chance to enjoy the savings and benefits it offers. We do feel it...

Anonymous
Anonymous

I agree

#1022888
It saddens me to keep reading new reviews from people with the same story as the rest of us. To hear the all inclusive fees have gone up, I want to be angry but honestly not surprised anymore. This company is a thief and they keep stealing innocent people's hard earned...
Read more
JerseyGirl16
JerseyGirl16

It's ok to be a Pissed Consumer at any point in time but be reasonable. You drank, they didn't pour it down your throat. You signed on the dotted line, they didn't force your ...

Anonymous
Anonymous

We cancelled one day after signing up thanks to the reviews we read. We were still at the resort and went back to their office the next day. Sat through an additional half hou...

2.0
#1019543
Fell in to that same trap. Collin hunter owner of sun wing a Canadian. Shame on you you are a scammer and a thief. Your day will come every dog has it day and yours is on the way hopefully
Read more
TravelSmartVIP
TravelSmartVIP
Travelsmart Vip Club Verified Representative

Dear Anonymous,We are sorry to hear that you have formed this unfounded impression of our company. We would very much like the chance to discuss your feedback further in order...

1.0
#1017494