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3.1 Based on 41 reviews
Compare to others
  • Customers like
    • Love all the resorts 3
    • I can cancel any time 1
    • Resorts are beautiful 1
  • Customers don't like
    • Taking advantage of nice people 5
    • Didnt tell you the truth 5
    • Sucks 4

DO NOT JOIN TRAVELSMART VIP !!! I signed up last year. I tried to cancel a month later and was told I could if I paid off the full contract value. No services given, but yet I can't cancel? Red flag. Last week I attempt to book a trip and realize I was lied to more than once. Flight costs are not covered with points, Use fees are around $60 per person EACH NIGHT! When I compare the same exact trip on Orbitz, the price is the same. Only with... Read more

Was this review helpful? 1 1

We are extremely disappoint with Travel Smart Vip. They make promises and take one day of your vacation to explain about their program. We now know that if we ever want to use Travel Smart, besides the initial payment, monthly payment, and annual fee, we would also need to pay for any reservation (per day and per person), at the end we will pay 25% more if we compare to any other agency. This was never informed to us (of course) Now all we want... Read more

Was this review helpful? 4 4

Travelsmart Vacation Club is a SCAM!!! My email.... I received the cancellation letter, I know that the $ 500.00 closing costs is not refundable but I made a payment for 3,192.50 and my cancellation request was submitted on August 27, eight days after signing the contract so I asked return the deposit payment $ 2,692.50 because even my membreship was not effective, I hope confirmation return the 2,692.50 to my credit card. The answer...., 7.... Read more

Was this review helpful? 1 2

As a family of five, it was very difficult to find vacation that accommodated us and very expensive. Most family packages are for family of 4. Travel Smart guaranteed us Luxury Junior Suite, which was great for our family. So last summer, we joined Travel Smart. Our first time using our points was this summer. We called to make reservation. The lady we spoke to said there were rooms available and should not be a problem with the reservation.... Read more

Was this review helpful? 0 1

As a family of five, it was very difficult to find vacation that accommodated us and very expensive. Most family packages are for family of 4. Travel Smart guaranteed us Luxury Junior Suite, which was great for our family. So last summer, we joined Travel Smart. Our first time using our points was this summer. We called to make reservation. The lady we spoke to said there were rooms available and should not be a problem with the reservation.... Read more

Was this review helpful? 1 0

This company is a scam and tell lies that they're under the sunwing company. Avoid them as they're just out there to take your money and to ruin your trip. And contact your credit card company to change your card if you've already given them your info. Read more

Was this review helpful? 3 1

Spent a week at Royalton Riveria Maya and was harassed by these people constantly. I finally met with them and they made many promises of 40% of Sunwing and many Bonus Weeks and Special Weeks that I could give away to whomever I liked. Now trying to use it for the first time I am finding out what a complete scam I have fallen for. I spent $15000 and am told now the only thing I've gotten out of this deal is I can use the points that I get every... Read more

Was this review helpful? 6 3

Vacation Smart lured us to their seminar with the promise of free airline tickets. The first of many lies. We've tried several times to use Vacation Smart to get a better deal on our vacations over the last couple years without any luck and terrible customer service. We've consistently found better deals on our own for free while we've had to pay $200 a year in fees for them to do nothing. Altogether now, we've lost/wasted $2800 that we could... Read more

Was this review helpful? 5 2

This is a pure scam. I can't imagine how these people take advantage of people on vacation , ruin the memories you have when you find there is no truth in the product they sold to you. I'm working on a petition against this company and their agents at resort the they list on their web page. They and RCI work hand in hand to dupe innocent vacation lovers. It have to to stop!. I called their customer service to use my club bonus week and club... Read more

Was this review helpful? 3 0

We joined Travel Smart Vacation club during a trip two years ago while staying at the Royalton Riviera. It was a new and beautiful property, and we liked the idea of using points/free week in a master suite to visit some of the new properties slated to open in the coming years. We were told that we could use the master suite free week at any Resort without additional cost, so long as we were not staying during the Premium season. Fast forward... Read more

Was this review helpful? 5 3
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