Ahmed A Arb

BIGGEST SCAM EVER

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on February 21st i went with my family to Cancun and we stayed in a resort for a week, at the resort Travel smart offered me a membership for 30 years and after we negotiated some terms, I end up paying them $40,000 CAD.

I went online and I was shocked by their reviews so i called to make a reservation ( as a trail) and i found nothing i was told was true, and it turns out that they area scam.

for example I was told my room will cost me (15,00 points + $2050) on reservation they asked for 48,000 point and $7,000 which is more expensive than Expedia w/o membership

I tried to contact them to cancel the membership using the phone number provided and I found that the number doesn't work from Canada, I sent them an email asking to cancel my membership and they contacted me back saying sorry it was a mistake/misunderstanding and they will fix it and they refused to cancel the membership, saying that I signed the contract and it's a done deal.

What happened with me is exactly what I read on the reviews online,

I called TD visa to dispute charges

I was misled by them and they won't cancel the membership. Iam also surprised that SunEings and Royalton are affiliated with them.

I am planning to make an online campaign to make public aware of what these people do and not to fall in such a stupid mistake like the one I did.

I am also contacting a lawyer in Mexico, she is willing to help us with our complaints.

- If any one wants to join this effort please contact me on this email

abosamra1979@***.com

View full review
Loss:
$40000
Reason of review:
Not as described/ advertised

Preferred solution: Full refund

9 comments
June Ktg

I wish I have seen a post like this when I bought their "membership". I bought mine on the 23rd failing for the diamond club experience, also my Dominican agent said he hasn't made a sale in two month and if I sign up he will get $500 and I can cancel afterwards.

I came home to Toronto and did some calculation, realize it's much more expensive to maintain this membership than just go online and book with Sunwing directly unless you stay 3 months down south the saving might just match the fee you paid upfront. plus, it's a lot more time-consuming process. now you have to go through Travel Smart designated line to book which you will end up holding for an hour. I have requested to cancel on the 25th.

only got an email back asking how they can improve and retain me as a member. I should have NOT gone through with it when at the end of the signing I realize that I can only get a small portion of that $2600 dollars that I paid back. I will keep you posted with the outcome. I hope no one else make this mistake i did.

save your time and money.

not worth it at all. They are not an ethical company.

Kinslie Kxq
reply icon Replying to comment of June Ktg

This matter has been ongoing over a year waiting for calls an email The service from Travelsmart is absolutely terrible! I do not expect to be treated so badly when they are holding on to over $13 000$ of my hard earned money!

This is unacceptable! mis-selling, misrepresentation, breach of contract and theft. We paid for both of our agreements in full. Therefore their retention of our points is illegal, it is theft.

We feel disrespected, hence why we are cutting all ties with Travelsmart. It is not worth the aggravation and stress. I am disgusted at the way we have been treated! EVERYTIME we deal with Travelsmart there is an issue!

.

All they have done is ignore my emails and thats exactly what theyll do to you if you challenge them. I would not recommend Travelsmart to my worst enemy.

TravelSmartVIP
reply icon Replying to comment of Kinslie Kxq

Good Afternoon Kinslie, We're very concerned to hear that our service staff have been unable to assist you. Unfortunately, we cannot identify our members via their anonymous usernames however if you could send us additional information, referencing this comment, to socialmedia@travelsmartvip.com we will gladly ensure your situation is revised and resolved as soon as possible for you.

Guest

Hi there, we were also scammed by this company. They pile you with booze, lie to you, tell you what you want to hear and then distract you when you are signing the papers.

I'm also in the process of trying to get my money back, so far we've spend almost $6000 and if we want to use the vacation package we'd have to pay $7,000 for a 7 day stay at Royalton Punta Cana. We can't afford this vacation package.

They lied to us and took advantage of us and instead of saying sorry, they try to change the vacation package to something else. So if they can change it even though you signed why can't they just cancel it and give you your money back.

Guest

I worked for travel smart .... and left the job when I realised it was a scam ... no surprise that they are now refusing to pay me my commissions for past sales....

Guest

BIGGEST SCAM EVER: It is too late for me, but you deserve a full return of your 40,000$.

Guest

BIGGEST SCAM EVER. I know how you feel.

But they showed me a paper that said my penalty for discontinuing was almost 10,000$, after I signed in. After all, the VIP was supposed to be VIP and one had a hard time even getting a meal reservations, without some type diamond club, etc., without it. The room I was initially given, was fine for me, but would probably be objectionable to many. Thus I signed into travelsmart with the 3 pina colatas, knowing that it would not be for economic reasons, but for VIP service.

What a joke. Poor service by poor phone contact, poor rooms, poor vacation times accessible for points available, 50 times the stress getting the trip planned and slavery for travel for 15 or 30 years. The real kicker for people paying up front, is that extra fees can be charged at will (resort hurricane, etc, fees as a example). Look under B.

Special Assessments in club rules. This is not VIP; just too much stress, even if one can afford the exorbitant cost. Got out of the slavery by focusing on the almost $10,000 form they showed me. I have my life back; sorry you signed up; they will do almost anything to get you under their bondage.

Also Sunwing, never again. After Cancun Royalton, my passports even, are not renewed; what a kick in the head.

TravelSmartVIP
reply icon Replying to comment of Guest-1443606

Dear Barbies Friend,We would very much like to clear up the misconceptions you have regarding the membership and the benefits offered. You are also welcome to verify all the member documentation available on our website where you can find the cancelation clause detailed as well as the procedures regarding reservations should a natural phenomenon such as a hurricane prevent you from traveling.If you could send us through your membership details to socialmedia@travelsmartvip.com we will gladly assist you further. We look forward to hearing from you.

Guest
reply icon Replying to comment of TravelSmartVIP

Imagine offering a senior citizen a 30 year program for $50,000 American dollars, when the travelsmart VIP is not worth taking even if the Sunwing Travel Group hotels, offered to pay me money to sign up. TravelSmart VIP brings despair, so much so, that I will not renew my Canadian passports and feel disappointed that I ever flew Sunwing airlines.

View more comments (8)
Elisabete O

CANCELETTION CONTRACT

Hello,

We sent an email on 08.09.2018 (within the period of 5 working days that allow cancel the contract, as is explicit in clause 7 of the contract). Our contract was signed on 05.09 at Royalton Negril.

To this day we have not gotten any response !!! I have the email to prove that we have communicated our intention to CANCEL THE CONTRACT, within the time allowed, so we will proceed with the request for a refund of the money with the Bank!

We follow the procedure that is defined in the contract, as such we will not accept a different response than expected.

Are there more than 32 people receiving customers in the department of only one of the hotels and have no one to respond to an email ?? SCHEME!

We hope you act as professionals and not as a fraud!

We await a response!

Sugerir alteração

View full review
Loss:
$2300
Reason of review:
Return, Exchange or Cancellation Policy

Preferred solution: Full refund

1 comment
Guest

I also got talked into joining Travel Smart but after I realized what a scam they were, I emailed them with a cancellation letter. I also contacted my credit card company and filed a fraud complaint.

Travel Smart had 60 days to fight this but they never responded. So I got a full refund and never heard back from Travel Smart.

Contact your bank ASAP and send them all your documents. Good luck!!

Alejandro S Htx
map-marker Higuey, La Altagracia

What a nightmare - Misguiding and Plain False Promises

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Contract #636****. Our situation was similar to those of many already here.

After countless hours of being fed tons of info with a bunch of non-sense terminology made up to sound more attractive than it really is, we declined. Then they asked us to wait a minute. They came back with what was supposed to be a shorter deal. They said it was the SAME as the longer term contract but shorter.

This was a LIE. They also told us that we could cancel at ANY time but would not get a refund for what we had already paid. There was no mention of the five-day window. Another false claim was the refund (in CASH they said) that we would get after buying from our own money the plane tickets for our next vacation.

We called and asked someone on the phone and they said we could not cancel.

Lastly, our down payment was $592, but the charge to our credit card was $791! I will be contacting my Credit Card to file a claim.

View full review
Loss:
$791
Cons:
  • Misguiding false claims
Reason of review:
Not as described/ advertised

Preferred solution: Full refund

4 comments
Skipper Zwr

Type yI too got screwed over by travelsmart, but I'm waaaay over the 15 day period. I tried cancelling, but they refuse to let me cancel the membership.

Can they still send collections or do anything if I'm not even in their country??

I mean their contract says "Jurisdiction of Barbados Courts"...I'm in the U.S.A bro. our message here

Guest
reply icon Replying to comment of Skipper Zwr

Not sure yet. I contacted my credit card and am waiting to see how that goes.

Guest
reply icon Replying to comment of Skipper Zwr

I hope you are still on the 60 day window to dispute the charges with your credit card company. They will and can send collection as their bank is located in Etiboke,Ontario.You have 60 days to file a dispute with your bank.Do this and get your money back.

Your contract is legal and binding under the law,BUT,you can always dispute that they breached the contract because of lies,misrepresentation and collecting advanced fees without any service rendered. Call Primo Management Group and ask for a free consultation.I am not soliciting anything,just a friendly suggestion but they are your best hope of getting out of this mess.

Guest
reply icon Replying to comment of Skipper Zwr

Hey I’m currently in the same boat we’re you ever able to cancel and did they ever send you tocllecions

View more comments (3)
Panayiotis K

Fooled, like everyone else!!!

My wife and I, while we where vacationing in Punta Cana ( June 2017) we stayed at Bahia Principe and were asked to go to the Royalton for a presentation ( we were offered a day trip to a small island and catamaran), When we got there they took us for a tour of the resort,gave us breakfast and then they took us to the room where they conduct their presentations. Although hesitant at first, unfortunately we signed a contract for over 16K and we were given ,like everyone else a "free" 7 day stay to the Royalton in Domenican or Mexico and another one after 2 years .

The stipulation for the first free week was that we had to pay 35% of the contract, in order for us to get our free week. Upon calling them to book my free week,of course they were stalling and they finally got back to me, telling me that I hadn't reached my 35% obligation. My total contract was 16k, I know I paid over 5k till that point and when I called them to question them , to my surprise they told me that your monthly payment, so much of it goes towards the principle and so much towards the interest, what is this a *** mortgage? Nothing like that was explained to us.

We reached out to the person ( we had his contact name Kenny G) and asked him to provide us with the manager's email address which he provided (Milagros *** have send at least 2 emails ( more than 2 months now), no one has replied. We called the individual and since my wife speaks Spanish we expressed our dissatisfaction with their company and he assured us that we should give their company a chance and not to believe the reviews we see on line. We asked him again and he assured us that we would get a minimum 15% off ( the lowest price) by using our points if we traveled to Cuba and 30% off elsewhere,plus the perks of been VIP (with the exception of Cuba which we knew). So I figured I will give them a try, called their line and asked the girl ( her name was Veronica) gave her my choices of resorts that I liked in Mexico and after a couple of minutes she told us that it's only 15% and was a standard room ( where are the perks???) and get this, I asked her to look into this and get back to us and SURPRISE , we're still waiting.

I got so pissed that I ended up booking my own trip to Cuba with my wife which we enjoyed and I could have enjoyed another 3 trips like this one with the money Travel Smart took from us. I need to know what do I have to do to cancel this and get my money back, before I seek legal advise.

View full review
Cons:
  • Not as promised
Reason of review:
Not as described/ advertised

Preferred solution: Full refund

6 comments
TravelSmartVIP

Dear Member,First and foremost, we would like to apologize for any bad impressions that may have been caused by this situation and we would very much like to assist you in clearing up any confusion or inconveniences that may have unintentionally been caused by the information provided by our team or any lack of follow up regarding the issues you brought to their attention.All reservations at our club resorts, regardless of room category booked, include Diamond Club amenities and access to exclusive Diamond Club areas amongst other perks and we are sorry if our reservation team did not make that clear to you during your contact with them.Member satisfaction is our top priority at all times so if you could send us your membership details to socialmedia@travelsmartvip.com referencing this review we will gladly look into the situation for you and assist in any way we can.

Guest
reply icon Replying to comment of TravelSmartVIP

That’s a lie no one contacts you back. I sent my request to socialmedia@***.com and still no one has contacted me back about redeeming my certificate.

TravelSmartVIP
reply icon Replying to comment of Guest-1498313

All of the messages received to that address are despatched immediately to the corresponding department to be addressed. If you could resend the information or send your details via a private message here, we will gladly follow up for you!

Guest
reply icon Replying to comment of TravelSmartVIP

I tried using the website given to me, send an email with my info, failed twice!! Is it my luck?

Guest

So, you didn't read or understand the contract you signed. Nice job.

Pay up.

After all that whining, you told us nothing about the company ; location, purpose, how you found them, what you were promised (you don't know, you didn't read the contract), what you have not received, etc. ; long on emotion short on facts.

Guest
reply icon Replying to comment of Guest-1497519

Who the heck are you to judge. You think I have nothing better to do. Obviously you didn't understand , or not capable to understand that when a so called reputable company does not have the decency to reply to you via email or call you back, then keep your comments to yourself.

View more comments (5)
Ann m Gnw

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Free voucher

we went to the 2 hours presentation and was given a 4 nights voucher for myself and my husband and we have a planned trip coming up for june 2018 and i have called and emailed them on numerous ocassions, first problem is that the number they give to activate the voucher doesnt work then they try giving you an extention number that the system never ask for and every time you call its the same silly story then if you ask to speak with a supervisor they claim there is no way for them to transfer you. i think they are nothing but a scam and i am sooo happy i didnt buy into their bull...i hope some way some how someone will take them down so they can stop lying and trying to go around people

View full review
Reason of review:
Not as described/ advertised
1 comment
Guest

Ditto! They are a scam I have being trying to use my voucher for October 2018 smh I'm glad we didn't but either. I'm going back but will not attend that again and I will let them know they are scammers.

Marketta Tfu

Not please with the lies

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Still on hold trying to cancel my membership. The amount your paying is more than booking thru a travel site. Call travel smart and no one could help assist me. Couldn’t get a supervisor or quality control on phone. I was on hold over s hour with no result. This is a scam. You can get someone on the phone to take your money but you can’t sieak to anyone to cancel. Your paying monthly fees on top of your flight fees and the room is still high. I will never use this again. Scam
View full review
Reason of review:
Return, Exchange or Cancellation Policy
1 comment
TravelSmartVIP

Dear member, we're very sorry to hear that you wish to cancel your membership and that you have experienced difficulties reaching our team. As detailed on our website you are also able to reach our team via email and/or any of our social media pages for immediate assistance at any time, we apologize if this was not made clear to you.As TravelSmart is a part of the Sunwing Travel Group we can offer rates to our members that are significantly lower than the market rate. We are confident that if you price the same trip via our reservation team you will be pleasantly surprised by the outcome.If you could send us through your membership details, referencing this complaint, to socialmedia@travelsmartvip.com we will ensure a member of our team reaches out to you directly as soon as possible in order to assist you further with any issues you may be experiencing.

Resolved
Ginger s Ski

Resolved: Cancellation

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Updated by user Aug 09, 2018

They refunded what I was owed.

Original review Jun 23, 2018
I am currently attempting g to cancel and have been getting the run around for 3 weeks. I have called several times and I am told that there is nothing that can be done that is has to be cancelled through the place I purchased it. I am getting to the point where I am about to seek legal assistance.
View full review
Reason of review:
Return, Exchange or Cancellation Policy
2 comments
Unice Bjq

how that happen i have been trying for over 2 months to cancel and get my money back

Shandy Ood

Hi were you able to cancel?

View more comments (1)
Resolved
Pablo M Dxp

Resolved: Horrible service & misleading in their vacation packages

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Hello Everyone, I do not recommend the Royalton to anyone that is looking for great service. My wife and I stayed within the Dimond Club that supposedly came with these awesome perks; however, when we would request them, all the staff did is blame each other on why it did not happen. (happened multiple times during our 7 day stay) Ridiculous!! In addition and most important, DO NOT fall for them trying to sell you this vacation package that will make you an "associate" of Royalton with blah blah blah perks. They're package will only include the room and you will have to pay an extra 2k for their "all inclusive" every time you want to stay in their rooms. This is outrageous. Why would anyone want to pay the room upfront (the package), still have to pay 2k (approx per week stay every time), and pay some airfare. The sales reps will leave that fact/perspective out. Only in your benefit, save 3-4 hours of your precious vacation time
View full review
Loss:
$29000
Cons:
  • Misrepresentation of services
  • On our arrival we have not been recognized as vip members
  • You have to pay for discounts
Reason of review:
Not as described/ advertised

Preferred solution: Full refund

1 comment
Guest

Your comment said resolved, if you lost $29K how is it resolved. I'm in same boat as I bought membership but cheaper to just book rooms on bookit.com if calculate in annual fee, food price that is added and what I paid per point. Did they refund $$ please comment

Resolved
Deanna A Hkp

Resolved: Extremely Unhappy Member = travel smart ripped me off

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Updated by user Jun 05, 2018

I was contacted by travel Smart and they have made everything better. They have gained back my loyalty and restored my faith in the company.

Original review Apr 21, 2018
I am a loyal member and have had great experiences to share HOWEVER this recent experience has been the worst ever! I booked my reservation online for this May 2018, I received my reservation confirmation by email.

I contacted Travel Smart to reconfirm and pay for my transfer. I was told everything was good. I then receive an email the next day stating they require payment to confirm reservation. I replied and said I believed I already paid but if there was an issue to let me know how to rectify it.

I didn't get a response until the next day when I called and they told me my room was gone and that the resort was now full and the only room I could get was around $500 more! I already booked my non-refundable flights as I received the confirmation. I spoke to about 5 different reservation specialists over the course of 5 days and not one would ever transfer me to a manager that could make a decision. Never have I ever had such horrible customer service.

I will definitely be sharing this experience all over social media and every time I go to a resort I will tell everyone to NOT buy with travelsmart. Travel smart has lost my respect and I have referred a handful of people to their program. I will no longer refer or speak highly of them. How can I receive a confirmation for my vacation to theb be told it is not available and I can only pay more money for a more expensive room!

Worst experience ever! So angry and disappointed with Travelsmart VIP!
View full review
Cons:
  • Way they dont care about the customer
  • Take our money and then treat us poorly
Reason of review:
Problems with payment
Anonymous

Can’t Redeem Certificate

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Was given 4 night free stay at one of the other resorts. Well too bad I can’t talk to anyone or will anyone contact me back.

I’m with everyone else if you aren’t a member already then forget about redeeming your cert because the only person I can talk to is a rep that only services existing members.

Knew it was too good to be true. I will book my vacation somewhere else and it sure will not be with the Royalton underhanded selves!!!

View full review
Reason of review:
Poor customer service
4 comments
Guest

My husband and I were given an "accommodation certificate for 4 nights as well. We've sent out numerous emails but to NO avail.

No one has contacted us regarding our inquiry. Its speaks volumes of who these people are representing.

The entire process is faulty and a waste of time! #Shameonyou

Guest

Agreed. I've been trying the call multiple times. The phone just rings and no one answers.

Guest

Goodness I bought a membership at chic puntacana that was amazing , the professionalism the attention , the perks , all was VIP and cheaper no middle men I loved it !!!!

TravelSmartVIP

Dear Poster,If you contacted our team using the information provided on our website then you will be lead to our members-only service team who cater exclusively to our members however they can always transfer you to the correct department, also the contact details listed on the back of the certificate, both telephone numbers and email address, go straight through to our certificate travel specialists who are more than happy to assist. We apologize if this was not made clear to you.Please feel free to send the certificate details and your contact information to socialmedia@travelsmartvip.com and we can gladly arrange for one of our specialists to reach out to you directly and assist you in redeeming your complimentary certificate

View more comments (3)
Lissette T Lfc

Buyers bewards

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We went to Punta Cana and got swindled by this company. A lot of the information that they gave us about being able to travel and stay at a resort while making monthly payments of 505.00 a month is bull.

Every time we call they can not give us a direct response. If anyone out there has gone through this situation please advise as what to do. We have given them too much money as it is and refuse to give any more.

Can they be taken to court, file a complaint with the better business bureau, consumer affairs? How can we stop these people from manipulating others to make this type of purchase?

View full review
Loss:
$5000
Cons:
  • Fact that they take advantage of people
Reason of review:
Bad quality

Preferred solution: end contract

4 comments
Rhonda C Gfa

SAME EXPERIENCE HERE

TravelSmartVIP

Dear member,If the cost of the membership was financed, monthly payments towards the cost of the membership do need to be fulfilled in order to begin enjoying the benefits and discounts that the membership offers.If you could send us through your membership details, referencing this complaint, to socialmedia@travelsmartvip.com we will gladly have our team reach out to you directly and assist you further with any issues you may be experiencing or clearing up any doubts you may have as to how the membership functions.

Guest
reply icon Replying to comment of TravelSmartVIP

The problem is what they said and what we are now being told. No one said it was discount prices.

Everything was included. Your company is ripping people off.. We want to get out of it and want a refund.

How do I request to go to Jamaica and out of pocket with your company it is 2500.00 cash per person. Can you please explain that.

TravelSmartVIP
reply icon Replying to comment of Guest-1483828

We apologize that you feel the membership was not explained clearly to you Lissette. We do ensure that all aspects of the contract are verified directly with the client prior to signing as well as provide access to all membership documents on the website which explain how the membership functions.The rates provided by our reservation team will vary depending on the room category chosen, resort and travel dates as well as the number of people traveling. As we mentioned above, if you could send us your membership details we will gladly have our team reach out to you directly and assist in clearing up any doubts or issues you may have.

View more comments (3)
Neil R Gvw

Travel Smart a group of Scammers

We joined Travel Smart in August 2017, our family stayed at the Royalton St. Lucia and was approached by an agent. We were promised the moon and the stars by these representatives, the told us that we can go back to our country and sell vacations and that Expedia and other online companies purchase flights and rooms from them wholesale. So that sounds good right, but we were wrong after signing up and making payments to them at around US$7000 we started searching for vacations. We have provided them with reports and documented how there promises were lies, Expedia and all the other online companies (we checked over 50 different destinations) are way cheaper than travel smart with differences ranging between US300-US400. We spoke to to someone in November 2017 and have been trying to get in contact with someone to address this false claim they have made, its April 2018 and no one still has not contacted us. But we are not waiting on them we are going to take legal action against them. DO NOT BUY THIS, THEY HAVE POOR CUSTOMER SERVICE, THIS IS INDEED A SCAM, BOOK YOUR OWN VACATION IT WILL SAVE YOU MUCH MORE, WITHOUT THE 3RD PARTY TRAVEL SMART
View full review
Loss:
$7000
Cons:
  • Taking advantage of nice people
Reason of review:
Poor customer service

Preferred solution: Full refund

2 comments
TravelSmartVIP

Dear Member,We've very concerned by the allegations within your review of our company. We are not affiliated with Expedia or any other online travel company in any way.As a part of Sunwing Travel Group alongside the resorts we offer, our accommodation rates are guaranteed to be the lowest which is why we offer our price guarantee against other online public rates, the details of which can be found in the members' documentation on our website.Our service team is available via phone, email or social media 6 days a week from 9am through 6pm in order to assist our members with absolutely anything they may need.

We apologize if this was not made clear to you at any time.We would very much like to discuss your situation further and clear up any confusion that may have unintentionally been caused. Please send your member details to socialmedia@travelsmartvip.com referencing this review and our team will gladly reach out to you directly and assist in any way we can!

Guest
reply icon Replying to comment of TravelSmartVIP

Thank you finally for a response, you think these allegations are serious (they made serious claims to use as well), your sales representatives who create and fabricate a product that does not exist (this is a serious concern). Our problem is that we were promised numerous things on that presentation day and which are not true. I need to discuss with this problem urgently, I will be sending my information today, I hope someone will contact me soon as stated.

View more comments (1)
Resolved
Amy F Qgv

Resolved: Horrible Haunting Nightmare

Updated by user May 28, 2018

We were able to get through to them and come to a mutual agreement.

Original review May 21, 2018
We have tried to cancel our membership soon after signing up on Feb 28th 2018. We realized there are no savings to be had after the promises they made and now we can not get our downpayment refunded which is $7040.
View full review
Reason of review:
Return, Exchange or Cancellation Policy
3 comments
Guest

The issues we had been experiencing have been resolved through Travel Smart VIP by coming to an agreement. We have reached an agreement regarding canceling our membership and resolving these issues we were experiencing with the Travel Smart VIP program and are satisfied with the resolution of our mutual agreement with the issues we were having.

Rhonda C Gfa
reply icon Replying to comment of Guest-1489055

Please tell me how you were able to do that. Did you have to hire an attorney?

Guest
reply icon Replying to comment of Guest-1489055

I need to cancel mine. Who did you contact? Is there a class action lawsuit

View more comments (2)
Leo P Yts

Our experience with this company has been one of deceit and

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Scheduled a meeting to discuss our concerns and they cancelled on me because my wife was not present..tip of the iceberg. Lies about discounts on excursions and No VIP service as far as we are concerned. St. Lucia was beautiful , only disappointment was dealing with travelsmart.
View full review
Reason of review:
Poor customer service
1 comment
Skipper Zwr

I too got screwed over by travelsmart, but I'm waaaay over the 15 day period. I tried cancelling, but they refuse to let me cancel the membership.

So I just stopped paying them.

Can they still send collections or do anything if I'm not even in their country?? I mean their contract says "Jurisdiction of Barbados Courts"...I'm in the U.S.A bro.

Norman a Yhy

Online booking does not work

Cannot book vacation online because website says I have outstanding balance but all monthly and yearly dues are paid up in full. This mystery amount and of money keeps changing.

This has been going on for 8 months with no resolution and many unanswered emails. Then when I was gone to reserve they do not speak English and hang up.

View full review
Reason of review:
Order processing issue
7 comments
Guest

Shame on you Travel Smart VIP! We were given a certificate for 4 night stay at the resort and no one has responded after numerous attempts being made! #nointegrity

Guest

I am absolutely disgusted at this “company”.... from the start they failed to provide us with anything....

complete con and missold.Unanswered emails to book holidays - asked for 3 things.... on more than 3 occasions .... nothing!3 months in after several ignored emails and calls we asked to cancel as they were not fulfilling their service /what we supposed to be paying for. Of course had a reply then to say cancelling was lit an option....

but then ignored when we said provide the service and book these holidays then?!??When you call- either unanswered or told someone else deals with that country etc and hung up on!

It’s laughable and I’ve been in tears at losing so much money.They are nothing but con artists!I have had to report to ombudsman in the UK and the fraud and disputes team of my bank.... they then proceeded to take an unauthorised £400 out randomly under a shell company name.....I have lost a total of £2500 and for absolutely nothing....Con artists- I won’t be returning to Jamaica, any Roy Alton resort or using TUI again because they know people are encouraged to sign up to this the hotel staff are targeted in getting you to the meetings, never thought I could be conned in this way by something that is simply fake/non existent!

Guest

I am being charged for monthly payment when I am completely paid up. This is a big problem for Travel Smart and its clients.

A lot of runaround for weeks. It should not be so difficult to credit my account for full payments made in March and refund the payments taken from my credit card after.

TravelSmartVIP
reply icon Replying to comment of Guest-1511955

Good Afternoon Winston,We can see in our system that our team have been in constant contact with you regarding this situation and have confirmed that the error has been rectified and the erroneous charges are being reversed. Once again, please accept our apologies for any bad impressions that may have been caused by this unintentional error.

TravelSmartVIP

Once again we're sorry to hear about your experience, however, we have had no current issues reported from any of our other members. We do understand that technical errors can occur because, as we're sure you can appreciate, no operating system is 100% fail proof, so please rest assured that we will have all of our lines revised to ensure you are able to get through to our team without any issues.As we mentioned in our previous comment, if you could send us through your membership details to socialmedia@travelsmartvip.com and reference this complaint, we will be more than happy to assist you further.

Guest

I called today at 5:30 pm.I answered all the questions and pressed 1 for English, 1 for member and then 1 for reservations. After waiting 5 minutes on hold someone answered and only spoke Spanish and managed to tell me to call back.I did call back was then put on hold by someone and then the phone disconnected.I do not care where your call centre is located but I do expect to speak with someone in English when I answer the prompts accordingly and I do not ever expect to have the call disconnected.So I cannot book online because you have a member website that is constantly having issues with still no resolution and now I don’t seem to be able to book via phone because you have a phone and call centre system that is also having issues.

TravelSmartVIP

Dear Member,We are concerned to hear about your experience with our reservation team as our main call center is located in Miami and all of our staff are completely bilingual in order to better serve our members.We apologize for any inconveniences you have experienced with our online booking service. It is fully functional and used daily by our members so we would very much like the chance to assist you in resolving whatever the issue is with your account that is preventing you from enjoying this service also.If you could send us through your membership details to socialmedia@travelsmartvip.com referencing this review we will ensure that your account is reviewed as soon as possible to allow you to enjoy the benefit of online booking.

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