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2 comments
1.0

Worst travel company on the planet. You can save more on Expedia or virtually any other web-based travel site.

They will not notify you of your annual fee, and then attempt to exhort hundreds of dollars from you. Avoid this scam! After paying almost $20,000 for the service, it is worthless.

Be smart. Go somewhere else.

Product or Service Mentioned: Travelsmart Vip Club Membership.

Reason of review: Return, Exchange or Cancellation Policy.

Monetary Loss: $20.

Preferred solution: Price reduction.

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#1820165

Agreed

#1818326

Dear Brian, We're very concerned to read your review however we must contest the allegations made within your feedback. As a part of the same travel group alongside our hotels, our accommodation rates are significantly lower than public online rates which is why we offer a price guarantee ensuring our rates can never be beaten.

The annual fee is detailed in the contract signed at the moment of purchase, is detailed in the member section of our website and promotional emails are frequently sent out regarding its payment however we apologize if this was not made clear to you.

If you could provide us with your membership details at socialmedia@travelsmartvip.com we will gladly answer any questions you may have as to how you can use your membership to its full potential. We are confident that if you let us clear up the misconceptions you appear to have regarding your membership plan, you will be more than satisfied with the benefits offered and savings provided.

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