New Reviewer
1 comment

I purchased a membership just before COVID and didnt get the chance to use it yet.

They have made many changes in the membership system and I have been sending many emails with questions and never got s response back. Even from staff who I was in contact with just in December 2020.

This is being such s bad experience since they left us in the Dark and dont give a ***

Im definitely put a stop payment since this is a total scam.

User's recommendation: Run away!

Preferred solution: Full refund.

Travelsmart Vip Club Cons: Bad customer service, Unclear rules.

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Good Morning Rafael S, Once again we're sorry that you believe our team has not responded to your correspondence. As our social media confirmed, all emails we have received from yourself have been responded to and all questions answered.

We have requested that our service team resend all correspondence to you in order to clear up any bad impressions that may have been caused by this unfortunate confusion. Should there be anything further that we can assist you with, please do not hesitate to let us know.

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