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Updated by user Mar 09, 2018

Update: I messaged their Facebook site and someone got back to me within an hour! I was finally able to talk to someone and when I did they were very helpful.

The phone system must be messed up for me to sit on there for an hour with nobody picking it up because they were able to reach out to me immediately and help me get my voucher going and see about dates for my trip.

Raul was understanding and hospitable when assisting me with my voucher. I am glad to see that the negative customer service reviews were false.

Original review posted by user Mar 08, 2018

I have sat on the phone listening to the Royalton theme song for over an hour today, forty minutes yesterday and thirty the day before. I have yet to get to talk to an actual human.

When I called the Royalton (where I got my certificate that I was calling about) they said they couldn't do anything and to call the number that I have already wasted hours of my life on. 1-88*-544-**** but only call this number if you want to hear hours of the Royalton theme song because that is all you will get. I have emailed and sent a Facebook message to try and get someone to contact me. All I wanted to do was use my voucher that I received for doing the sales pitch while on vacation, and I am sure they don't want me to use it because they wouldn't make much money off of it, but then they shouldn't offer the voucher if they are not going to follow through.

The reviews on here say terrible customer service but I have had ZERO customer service. I am starting to think that this is actually a scam.

Reason of review: Poor customer service.

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