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3.2

We joined Travel Smart Vacation club during a trip two years ago while staying at the Royalton Riviera. It was a new and beautiful property, and we liked the idea of using points/free week in a master suite to visit some of the new properties slated to open in the coming years.

We were told that we could use the master suite free week at any Resort without additional cost, so long as we were not staying during the Premium season. Fast forward to booking during the February break at one of the new resorts, and now they are advising there will be an extra cost as the new resorts are NOT included for this certificate.

We have escalated the discussion to top management and I am hopeful that they will work with us as promised by the Travel Smart team in the Royalton Riviera. I will update this once I hear from them!

Reason of review: Not as described/ advertised.

Preferred solution: Deliver product or service ordered.

Travelsmart Vip Club Cons: Not as promised.

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Guest

Did you get an update?

We just signed up as well and now I'm getting worried that this was a mistake. I didn't see any of the reviews saying that they were successful in canceling.

I was just wondering if you are now satisfied or if you were able to cancel.

We've been trying to cancel ourselves but were told we couldn't after our 15 years.

Please advise.

TravelSmartVIP

Dear member,

We are very sorry for any misinformation provided or confusion caused. If you could send us through a private message or email to memberservicessm@travelsmartvip.com with your membership information and further details we will gladly follow up for you and ensure that this situation is resolved as soon as possible.

We look forward to hearing from you and once again we apologize for any bad impressions that may have been caused.

Guest
reply icon Replying to comment of TravelSmartVIP

Hello. We have been working with Travel Smart to book rooms and seem to be getting some resolution, although we are now having to pay $600 for a week in a FREE master suite that was promised to us and the folks at TSVC in Royalton Riviera promised at no additional cost.

Guest
reply icon Replying to comment of TravelSmartVIP

Dear TravelSmartVIP,

Can you for once address the concern? All we see is your advice to message them!

There are too many of us who are not happy and looking for a way to get out of these contracts and get our money back!

It doesn't matter what you will tell us about the membership - we signed on those contracts based on what we have been told! and it seems all of that was lies!

It's not about a bad impression - it is about the scam that you are selling to people who have already wasted a day from their vacation to buy empty promises.

TravelSmartVIP
reply icon Replying to comment of Guest-1241629

Hi Djani,

The reason we ask for people to message us is so that we can address any concerns they may have and resolve any misunderstandings. As we're sure you can appreciate, these situations often involve sensitive information that cannot be displayed to the general public.

We have over 7000 members who are more than happy with their membership plans as we pride ourselves on member satisfaction however we do understand that some members may feel overwhelmed and even confused when they first become members which is why we have a team of staff on hand to assist our members whenever and however necessary.

If you would like our assistance in resolving whatever issues you appear to be having please feel free to reach out to us directly and we will be more than happy to help as we have done with all the other members who have contacted us previously.

We look forward to hearing from you.

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