What is going on? I paid off my 2019 contract (#16037 - $6,800.00) and we just upgraded my PREMIUM contract(#10967 - $29,199.00) in July 2019.
Everything was going good aside from all those FRAUDULENT request to buy my un-expiring Bonus/Special weeks that I had earned and not used. My credit card account have been getting charged as authorized but, my credit card account was charged $314.00 in January and not February or March but, charged $260.29 in April. I also noticed that all my 2020 and 2020 points disappeared along with my free weeks.
Did my contract changed without my authorization? If so, I am demanding a full refund of $26,999.00 (price of Contract #10967) minus the following paid charges:
$6800.00 (paid in full funds from 2015 contract used for 2019 contract)
$3284.00 (down pymt for updated 2019 contract
$1041.16 (4 months of $260.29-Sept thru Dec 2019)
$3,483.48 (12 months of $260.29-Jan thru Dec 2020)
$604.29 (Jan charged $314.00 and April $260.29)
TOTAL REFUND REQUESTED $15,212.93 which is what has been paid out...
User's recommendation: WATCH YOUR CONTRACTS FOR AUTHORIZED CHANGES.
Product or Service Mentioned: Travelsmart Vip Club Smartpoints Membership.
Monetary Loss: $15000.
Preferred solution: Full refund.
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