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2 comments
1.0

We don't understand which service Travel Smart offer to their members. We have requested cancelation but they have not contacted us on this regard

Product or Service Mentioned: Travelsmart Vip Club Vacation Ownership.

Monetary Loss: $4000.

Preferred solution: Cancelación de la membresía .

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#1987340

Good Morning Maria T. We're sorry to hear you do not understand the services provided by your membership and as such wish to cancel.

We're confident that if you allow a member of our team to fully explain how to use your membership, you would be extremely satisfied with all the benefits you have available to you. As we're sure you can appreciate, unfortunately, we are unable to identify our members by their usernames, however, if you could send us an email to socialmedia@travelsmartvip.com with your membership details and referencing this review, we will gladly assist you further.

#1987591
@TravelSmartVIP

Good morning Travel Smart Vacation VIP Club, our contract number is 714****. Edgar Uribe Mejia & Maria Claudia Tamayo Rocha.

We have said many times the reasons why we have requested cancellation of our membership but, it seems that you guys don't want to cancel it. Now you came to say that you will explain how the membership works. We do understand how the membership works, it was fully explained when we first bough it but, we have to cancel it due to financial issues.

And we are on our right to do so as it is said on the clause #7 of the contract even we don't get back any of the money that we have paid on it. Please stop harassing us sent me the confirmation of this membership is cancel.

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