Travelsmart Vip Club

This company scammed for for 10,000 CAD. I can't believe I can't cancel my membership.

Its impossible to get out. I am stuck having to pay an annual fee for services that are not usable.

These people are scammers and I can't wait to hear when they go belly up.

Buyer beware. Travel Smart VIP IS A BIG TIME SCAM.

I am another unfortunate TravelSmart customer with the membership from 2017.

Travel Smart unilaterally changed the old benefit system with points and special/bonus weeks to some discounted rate with eliminating agreed upon terms and conditions and, hence, breaching the contracts signed before 2021.

Travel Smart has used pushy deceitful and inappropriate practices for selling their membership which, as I understood later, eventually brings zero value to their customers. Their straightforward lies on the would be benefits that I was promised such as RCI or Owners link only add up to the frustration.

They would not initially tell you that some resorts do not have Diamond Club or use TS point system, such as in Cuba and Planet Hollywood. They would never disclose that no one will meet you for personalized check-in if you arrive after 8pm to their resorts because they have already left. They would never have any room upgrades for you despite of this being promised in the contract and will always say its subject to availability, and there will be NO availability for you ever unless you pay them extra with cash. And they love cash!

Everything they offer as their Member services is easily available to all other customers without paying thousands for this VIP vacation treatment.

There are better and cheaper opportunities of other travel companies offering vacations which do provide much more positive experience without lies and aggressive practices that Travel Smart uses with its customers. I deeply regret making a decision to become a member of the TS in March 2017 as I feel like being a victim of TravelSmart pushy selling practices and promises that never came true.

I had horrific experience with Travel Smart affiliated resorts few last times that I visited them specifically the last one in Planet Hollywood in Cancun which I will always remember as a worst nightmare for my entire family.

There are no reasonable cancellation options of the membership besides the first few days after the purchase. The situation of the customer can change. Someone might not like to travel at all anymore or feel like it for personal reasons.

There are members of TS that I know which have their spouse deceased and unwilling/unable to travel due to financial and/or psychological reasons. Travel Smart offers no consideration of these matters and just continues to push for money payments without any value offered.

They also have been sharing their clients information including email/phone and address with third party fraudsters who up to this day contact me to offer selling my membership to them which is another scam on top of what Travel Smart already is.

If you stop annual membership payments which increase substantially every single year, Travel Smart will be spamming you on a weekly bases or even few times a week with both voice messages and threatening emails about late fees and reporting your account credit (which it is not because membership fees is not considered a credit). Meanwhile they will be procuring your credit card information from Visa or Mastercard even when you withdraw your authorization for it in writing. Eventually they might offer you to transfer your membership for $300 and paying all late fees without disclosing to whom this transfer will be happening and on which terms so that they can get some more money from you in the end.

I am also aware of the fulfilled re-imbursement request in 2018 from Travel Smart to my friend who was a TS member and found herself in a similar situation such as myself.

She regretted a decision to purchase a TS club membershipand requested a re-imbursement which was fulfilled by TS despite no such conditions in her initial contract. So TS had acted against the conditions initially signed in a TS contract.Why similar approach can't be used for others?

I was approached at breakfast by a TS agent who asked if I would come and take a brief look at their program. I agreed only if it wouldnt be long because I needed to go back to the room to take my medication.

He walked me to a separate building. That in itself took a while. The entire time he was telling me that TS has a yacht at its properties which made me interested because my daughter would love the yacht. Anyway they have me wait at the new building and by this time Im getting more unsteady because I needed my meds.

They see me leaving and rush me into an upper level where they sit me with a very loud and intimidating salesman.

I informed him I need to return to the room for meds but he insisted the info was brief. Hours later so sick I could barely walk they signed me up all along saying there were yachts at the properties.

Hi team. I do not speak English and this is a translation made by Google translator.

Sorry for the delay in replying. We have not had contact from them, except for expiration notices or account statements. We could not advance in the termination of the contract because our lawyers, from Argentina, tell us that this contract, being governed by the laws of Panama, is impossible to act from our country.

QUESTION: Do you have any experience in this type of case or does anyone in the community manage to cancel the contract on good terms? If anyone can help us we will be very grateful.

My husband and I were bombarded at the airport and promised 2 free excursions and a free breakfast, we should've known it was too good to be true. We spent most of our day there and had to go through them trying to talk us into getting a membership, we did get what we promised plus a paid cab ride there and back.

We carefully reviewed our contract before signing and I will tell you where most people go wrong. First they tell you that you can make payments for 5 years and you get a free week stay and a couple half price weeks, followed by years of a discounted rate, plus resort credits and spa credits. What they don't tell you is that you have to pay the whole thing off in order to get your free and half price weeks but you only have 3 years to use them. So I highly recommend that you do not sign up for a membership unless you can pay it off within a year or you will miss out on what was promised to you.

We knew this going in and decided to pay it off as soon as we got home and booked our free week right away.

We paid $9,000 and our free week at the grand moon palace would've cost us 13,000 plus the resort credit and spa. We are happy customers, but whatever you do, please, please read and double read your contract before signing!!

This is just a big rip off. Just stop paying and walk away.

Nothing they can do.

All what they do is not legal.

Lying, pressuring, not disclosing, missleading and then they make you feel you are stuck with them for life

Don't feel you are stuck, let them take you to court.

In my contract it states that court in Panama has jurisdiction. Not sure what others have. I will let them to sue me in Panama for not paying membership fee. I am at loss for paying off principle but nobody can force you to be part of club that you don't want to belong to.

Don't be naive.

Their job is to threaten people and to collect more money for nothing.

Why that several hundred membership fee. What are they doing for that money? To keep you in database.

Funny guys.

If that membership is good they would never need to do what they do.

Besides, they leaked members info and we were bombarded with offers from scammers to buy our membership. Like it is worth something

All Travelsmart reply here is " we are sorry, we are sorry"

They will never do anything for you

All they want is your money.

Accept your loss and walk away

Change your phone numbers and credit card

Nothing they can do

They didn't sell you anything, you own nothing, absolutely nothing

And that membership fee is BS. Fee for what.

To be in that club and get nothing

Don't be afraid of them that they can do something.

They just pressure you.

Does anybody have any experience with collection companies or court case. I haven't heard.

They can't do that because there is nothing to sue you for. Except maybe "These guys don't want to be members of our club"

We are a travel smart members and bought our package in 2019 we could not use it until March 2023 due to pandemic issues.

To our shocking experience, the booking in line was not easy especially with the private nexus transportation (which we had to book it directly through nexus) and did not get our 20% discounts. When we bought all from travel smart and nexus and the flight separately, we end up paying way more than if we purchased it through a online or an agent total package deal.

so the program is useless, and we paid over 20k for nothing, so this is a huge miss representation from the company travel smart sunwing now mariot seems to be partnered with them.

We spoke to our butler to his boss to the national manager of travel smart and the MG said he will give us a 35% off anything we buy there.

When we check out only got 20% on one item ONLY LOL great communication among them. We will se what to do...