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Most Helpful
1.0
Details
Travelsmart Vip Club - Close Shave - but not honourable people
Travelsmart Vip Club - Close Shave - but not honourable people
Travelsmart Vip Club - Close Shave - but not honourable people
Travelsmart Vip Club - Close Shave - but not honourable people
Travelsmart Vip Club - Close Shave - but not honourable people
Travelsmart Vip Club - Close Shave - but not honourable people
Travelsmart Vip Club - Close Shave - but not honourable people
Travelsmart Vip Club - Close Shave - but not honourable people
Travelsmart Vip Club - Close Shave - but not honourable people
Travelsmart Vip Club - Close Shave - but not honourable people
All, I cant believe this is supposed to be a top flight holiday operator dealing so badly with their customers. They are using their resorts to pedal time share - even using their Royalton branded team to peddle the time share sham. Just at the Royalton suites in...
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6 comments
TravelSmartVIP
#1727241

Dear Poster, We're extremely concerned to read your comments and would very much appreciate the chance to discuss your opinions further as we are unsure from your comments as to what has caused you to form such a negative opinion of our resort team. We do not offer any kind of timeshare products, we are a vacation membership program for select travellers that wish to return to our hotel chain and experience the high levels of service that we are known for. If you could reach out to us directly with your contact details to socialmedia@travelsmartvip.com we will gladly assist you further in clearing up any unintentional inconveniences that may have taken place as well as any doubts you may have as to how our membership plans work.

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Review
#1611674 Review #1611674 is a subjective opinion of poster.
Pros
  • Never had wgat i wanted available
Cons
  • Membership doesnt provide value
Reason of review
Poor customer service
Loss
$500
Preferred solution
Let the company propose a solution
Tags
  • Travelsmart Vip Club Vacation

Travelsmart Vip Club - Another pissed off Canadian

PISSED OFF CANADIAN Went to punta Cana for my 50th birthday got talked into a time share travel \Smart nothing Smart about it gave them thousands of dollars to find out I don't even have a membership yet and not even part of the sunwing club like they promise My complaint is that they gave me a fee certificate for 5 nights theirs nothing free about it want more money I have been on the phone and next step for me is a lawyer
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Review
#1683594 Review #1683594 is a subjective opinion of poster.
Cons
  • Con artist
Reason of review
Not as described/ advertised
Loss
$5
Preferred solution
Let the company propose a solution
Resolved
1.8
Details

Update by user Oct 15

I finally received a call back from TravelSmart after bombarding them with emails and posts on social media. They liaised with Flyback who finally saw sense and agreed to honour the contract.

Original review posted by user Oct 11

We are supposed to get $500 back via their flyback scheme via a contract which...
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Review
#1677947 Review #1677947 is a subjective opinion of poster.
Cons
  • Lies and deception
  • Cheaper to buy a package holiday with tui
  • Tell half truths and will lie to entice you to sign up
Reason of review
Poor customer service
Loss
$20000
Preferred solution
Deliver product or service ordered
Tags
  • Travel club scam
  • Travelsmart Vip Club Vacation
  • Scam
  • Thieves
  • Terrible Customer Serivce
Resolved
5.0
Details

Update by user Oct 10

they call me in the same day after i post my commons and promise to cancel my membership and full payment refund i take this as solved for now

Original review posted by user Oct 10

nothing real but a true scam
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4 comments
TravelSmartVIP
#1760235

Dear Poster, We are very concerned to read that you have formed this unfounded impression of our company without providing any information as to why you feel this way. We can assure you that our company is very much real as are the benefits that we provide to our 15,000+ members.

We would very much like the chance to discuss your feedback further in order to resolve any issues you may be experiencing. Please send your membership details through to socialmedia@travelsmartvip.com, referencing this review, so that a member of our team can reach out to you directly and assist you further.

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Review
#1676659 Review #1676659 is a subjective opinion of poster.
Pros
  • Good service
Cons
  • Lies and deception
Reason of review
got a scam sale
Loss
$3550
Preferred solution
Full refund
Tags
  • Memories Resorts
  • Misrepresentation Of Service
2.2
Details
Do not become a member. This whole membership is a scam. After paying so much for your membership and your points you realize you end up paying the same amount of money if you book a trip with expedia and any other company. The fly backs are only good if you travel to...
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3 comments
Anonymous
#1757186

That is not true. If you are giving a discount to your members is because they have paid the money upfront when they bought their points.

So it is a win win for you and a total loss for your members.

It was all just sugar coded when it was presented. Very limited benefits.

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Review
#1671101 Review #1671101 is a subjective opinion of poster.
Cons
  • Focused on selling time share
Reason of review
Not as described/ advertised
Loss
$36000
Preferred solution
Full refund
1.0
Details
Hola mi número de membresía es 15471 quieren que pague el 35 del contrato para empezar a usar los puntos Fraude no existe en ninguna parte del contrato una cláusula que diga eso segundo tengo una semana gratis de regalo Falso no es ninguna semana gratis solo es 1500...
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1 comment
Anonymous
#1763277

Resuelto

Review
#1669342 Review #1669342 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$3500
Preferred solution
Full refund
1.0
Details
Went to the Royalton Jamaica White Sands last week and everyday the reps were harassing us to go to their presentation. Once we decided to go after 4 days of being harassed they were very aggressive with their approach and wouldn't take a simple NO. My father has been...
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1 comment
TravelSmartVIP
#1755666

Dear Poster, We are sorry to hear that you have formed this unfounded impression of our company. We understand the commitment involved with becoming a vacation club member and we understand that not everyone can experience the high level of benefits we offer and as such, it was in no way our intention for you to feel that attending the presentation was obligatory.

You are more than welcome to turn down the invitation by our service team should you feel it is not something you would be interested in.

We would very much like the chance to discuss your feedback further in order to avoid any such unfortunate misunderstandings in the future.. Please send your contact details, referencing this review, through to socialmedia@travelsmartvip.com so that a member of our team can reach out to you directly.

Review
#1668537 Review #1668537 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
shut down your company

Travelsmart Vip Club - Biggest scam ever

1.0
Details
SCAM SCAM SCAM SCAM SCAM
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1 comment
TravelSmartVIP
#1753715

Dear Poster, We are sorry to hear that you have formed this unfounded impression of our company. We would very much like the chance to discuss your feedback further in order to resolve any issues you may be experiencing. Please send your membership details through to socialmedia@travelsmartvip.com so that a member of our team can reach out to you directly and assist you further.

Review
#1664321 Review #1664321 is a subjective opinion of poster.
Cons
  • Scam
  • Terrible customer service with problems
  • Misguiding false claims
Reason of review
Return, Exchange or Cancellation Policy
Loss
$6000
Preferred solution
Full refund
Tags
  • Scam
Resolved

Update by user Sep 25

I need to remove and then we will be able to get a resolution with some but not all my funds back. $1799

Original review posted by user Sep 24

My like was threatened by a royalton travelsmart employee. Said he was going to come to US and take my money and me. I want my money back now as I don’t feel safe...
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4 comments
Anonymous
#1753175

This has been taken care of

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Review
#1662740 Review #1662740 is a subjective opinion of poster.
Cons
  • Untrained staff and management that is not available
Reason of review
Life threatened
Loss
$5000
Preferred solution
Full refund
Tags
  • Travel Scam
2.3
Details
We have been customers of Travelsmart since 2015, when we went to Royalton Punta Cana for vacation and during our time, were presented with a “great” option to continue vacationing within the Royalton chain of resorts. We have traveled with our membership 4 times with...
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3 comments
TravelSmartVIP
#1749343

Dear Member, We are sorry to hear that you feel that way as we pride ourselves on delivering the highest levels of service and being able to assist our members in any way possible. If you could send us through your membership information, referencing this post, to socialmedia@travelsmartvip.com we would very much like the chance to discuss the situations behind your comments and assist you further as well as clearing up the doubts you appear to have as to how the membership benefits can be used to their full advantage and how our best price guarantee can be applied in the rare instance that you find a lower price than the one offered to our members. We look forward to hearing from you and assisting you further.

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Review
#1656714 Review #1656714 is a subjective opinion of poster.
Pros
  • Resorts are beautiful
Cons
  • Swindle good people of their money
  • Terrible customer service
  • Unprofessional
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • Travel club scam
  • misleading business practices
  • Scam
  • Thieves
  • Rude Agents
  • Misrepresentation Of Service
  • Terrible Customer Serivce

Latest Question

Travelsmart Vip Club Questions
2.9
Details
Initially was told that my two vouchers for flying to the Caribbean could be used for me another person but my name is on both of them. Also they did not mention that I would have to spend $999 to get them activated. I also don’t know if I will have to pay that twice...
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1 comment
TravelSmartVIP
#1749009

Dear Member, We're sorry to read that you do not fully understand the membership package you purchased. All of our members are provided with welcome packages as well as access to all online documentation that includes step by step guides on how to enjoy the benefits of the membership.

If you could send us an email to socialmedia@travelsmartvip.com , referencing this post, we will gladly answer any and all questions you have relating to the use of your membership.

We're confident that once you fully understand how to use your plan, you will be extremely satisfied with the benefits provided. We look forward to hearing from you and assisting you further.

Review
#1655863 Review #1655863 is a subjective opinion of poster.
Pros
  • All of the royalton resorts
Cons
  • Product and customer services
Reason of review
Not as described/ advertised
Loss
$2250
Preferred solution
Let the company propose a solution
Tags
  • Travelsmart Vip Club Vacation