filters
state:
Show
city:
Show
product:
Show
Contract #6368059. Our situation was similar to those of many already here. After countless hours of being fed tons of info with a bunch of non-sense terminology made up to sound more attractive than it really is, we declined. Then they asked us to wait a minute. They...
Read more
3.2
Higuey, La Altagracia
I didn't like
  • Misguiding false claims
#1304476
We tried to book cause we are members were told nothing available when we wanted to go yet there was space on the other sites. We have been trying to cancel our membership since February but always get we will get back to you but nobody seems to care. You just keep...
Read more
#1304357
Show

Travelsmart Vip Club - Our experience with this company has been one of deceit and

Scheduled a meeting to discuss our concerns and they cancelled on me because my wife was not present..tip of the iceberg. Lies about discounts on excursions and No VIP service as far as we are concerned. St. Lucia was beautiful , only disappointment was dealing with travelsmart.
1.1
Details
Cleanliness
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Facilities and Services
Price Affordability
Quality of Food
Staff
#1302667
2 days into my vacation and got lured to into a time share by Travelsmart in the Dominican Republic. I was told that to get a massage I would need to go to a presentation. Still exhausted from the trip the 90 minute presentation became a 5 hour presentation approached...
Read more
1.4
Punta Cana, La Altagracia
#1301367
I went to Royalton in Cancun and got suckered into their VIP Club. You have 2 years to use points and now that I'm trying to use them they are not honoring what they sold me 2 years ago (that cost of vacation would be half of what would pay elsewhere, upgrade to...
Read more
TravelSmartVIP
TravelSmartVIP
Travelsmart Vip Club Verified Representative

Good Evening Pam, We're very sorry to hear that once again you have decided to cancel your membership with us. As we confirmed via email and in response to your messages on ou...

1.0
#1296541
Show

Travelsmart Vip Club - Anonymous

I'm totally frustrated about the diamond clubs, they've been totally unproductive end deficient, the only way out is not to pay the monthly bill and if they have a problem they will be dealing with my attorney
#1287651
I have been attempting to cancel this for 3 weeks. I bought a travel package while visiting the Dominican Republic. My daughter signed me up for what was supposed to be an upgrade to the hotel. I went to a room where I was told they needed my passport for the upgrade....
Read more
#1287598
Show

Travelsmart Vip Club - Cancellation

I am currently attempting g to cancel and have been getting the run around for 3 weeks. I have called several times and I am told that there is nothing that can be done that is has to be cancelled through the place I purchased it. I am getting to the point where I am about to seek legal assistance.
1.1
Details
Cleanliness
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Staff
Value for money
#1287170
Here's the deal...you pay a crap load of money...they tell you it covers the room, that all you pay are food and resort fees. So here's my question...I want to book a room for 4 nights this September. If I book a large suite (which I have enough points to cover), then...
Read more
Anonymous
Anonymous

hi , do you know of any way of getting out of this? its going to a year of wasted money for us. And we havent even used it for those same reasons. do you know if it affects yo...

#1278175
Was given 4 night free stay at one of the other resorts. Well too bad I can’t talk to anyone or will anyone contact me back. I’m with everyone else if you aren’t a member already then forget about redeeming your cert because the only person I can talk to is a rep that...
Read more
TravelSmartVIP
TravelSmartVIP
Travelsmart Vip Club Verified Representative

Dear Poster,If you contacted our team using the information provided on our website then you will be lead to our members-only service team who cater exclusively to our members...

5.0
#1277898