Travelsmart Vip Club Reviews and Complaints
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7
Issues
resolved
178
Company
responses
172
Total
reviews
$480K
Claimed
losses
$9.6K
Avg
loss
83.9K
Page
views
What was your experience with Travelsmart Vip Club?
Customers don't like
- Bad customer service
- Not as promised
- Misrepresentation
Customers like
- Love all the resorts
- Food
- Resorts are beautiful
Contract #6368059. Our situation was similar to those of many already here. After countless hours of being fed tons of info with a bunch of non-sense terminology made up to sound more attractive than it really is, we declined. Then they asked us to wait a minute. They...
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Higuey, La Altagracia
I didn't like
- Misguiding false claims
We tried to book cause we are members were told nothing available when we wanted to go yet there was space on the other sites. We have been trying to cancel our membership since February but always get we will get back to you but nobody seems to care. You just keep...
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Travelsmart Vip Club - Our experience with this company has been one of deceit and
Scheduled a meeting to discuss our concerns and they cancelled on me because my wife was not present..tip of the iceberg. Lies about discounts on excursions and No VIP service as far as we are concerned. St. Lucia was beautiful , only disappointment was dealing with travelsmart.
2 days into my vacation and got lured to into a time share by Travelsmart in the Dominican Republic. I was told that to get a massage I would need to go to a presentation. Still exhausted from the trip the 90 minute presentation became a 5 hour presentation approached...
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Punta Cana, La Altagracia
I went to Royalton in Cancun and got suckered into their VIP Club. You have 2 years to use points and now that I'm trying to use them they are not honoring what they sold me 2 years ago (that cost of vacation would be half of what would pay elsewhere, upgrade to...
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Travelsmart Vip Club - Anonymous
I'm totally frustrated about the diamond clubs, they've been totally unproductive end deficient, the only way out is not to pay the monthly bill and if they have a problem they will be dealing with my attorney
I have been attempting to cancel this for 3 weeks. I bought a travel package while visiting the Dominican Republic. My daughter signed me up for what was supposed to be an upgrade to the hotel. I went to a room where I was told they needed my passport for the upgrade....
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Travelsmart Vip Club - Cancellation
I am currently attempting g to cancel and have been getting the run around for 3 weeks. I have called several times and I am told that there is nothing that can be done that is has to be cancelled through the place I purchased it. I am getting to the point where I am about to seek legal assistance.
Here's the deal...you pay a crap load of money...they tell you it covers the room, that all you pay are food and resort fees. So here's my question...I want to book a room for 4 nights this September. If I book a large suite (which I have enough points to cover), then...
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Anonymous
hi , do you know of any way of getting out of this? its going to a year of wasted money for us. And we havent even used it for those same reasons. do you know if it affects yo...
Similar to Travelsmart Vip Club
Was given 4 night free stay at one of the other resorts. Well too bad I can’t talk to anyone or will anyone contact me back. I’m with everyone else if you aren’t a member already then forget about redeeming your cert because the only person I can talk to is a rep that...
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TravelSmartVIP
Travelsmart Vip Club Verified Representative
Dear Poster,If you contacted our team using the information provided on our website then you will be lead to our members-only service team who cater exclusively to our members...
Good Evening Pam, We're very sorry to hear that once again you have decided to cancel your membership with us. As we confirmed via email and in response to your messages on ou...