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I was promised a vacation and have yet to see it. they send out these generic i care email which are all lies, supposedly someone name RAUL Garica will reach out to you which is a LIE I dont believe he is even real . EVERYONE please press the member ship LINE and SEE...
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1.0
I didn't like
  • Untrained staff and management that is not available
  • Predatory and deceptive sales practices
  • Thieves and liars
#1451772
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Travelsmart Vip Club - HORRRIBBLLEEEE

This has been the WORST EXPERIENCE trying to book this vacation, Ive been trying to book this certificate for months. When you complain here they send out a email to send the back and front of certificate then you get a email from Raul but when you try to reach he no where to be found. You get put on Hold for long hold time and then you get dead air. Yet when you press the certificate you are on hold for long hours at a time , then you press membership they pick right up. what kind of customer service is this. I was promise a vacation and i want my vacation. Ive been trying to the royalton for years now and this is ridiculous I want the supervisor or someone in charge to contact me ASAP.
1.0
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Exchange, Refund and Cancellation Policy
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Price Affordability
Quality of Accommodation
Quality of Food
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Value for money
Website
I didn't like
  • Taking advantage of nice people
  • Didnt tell you the truth
  • Way they dont care about the customer
#1451760
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Travelsmart Vip Club - HORRRIIIBLLLLEEEE

Ive been trying to book this vacation for MONTHS they say send a email with the certificate front and back. Raul will send you a email but when you try to reach him they put you hold for hours on ends and all you hear is dead air. what kind of company is that I just want to book my vacation that i was promised I want a supervisor to contact me so I can book my vacation
#1451752
Hi I need to activate a certificate. I have emailed you twice, with no reply. I have called several times, no answer. Please explain how I can move forward. Regards Cendela
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TravelSmartVIP
TravelSmartVIP
Travelsmart Vip Club Verified Representative

Good Morning Cendela, We're sorry to hear you have been experiencing difficulties reaching our team. Please send a copy of your certificate and your requested travel dates to ...

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Travelsmart Vip Club - Cancellation of contract

How you can have vacation and people try to stole your money. I had been approach to sign for Travel smart VIP program. Never sign this contract. I am sure this is a SCAM. I had 5 days for cancel and everyone disappear and emails isnt working - SCAM. how Hotels 5 stars can have this people working "professional" and then you come back in your country and you realized they took your money and nothing was benefits for you. Please protect us about those people. We love travel but not spending money and time to SCAM
#1447313
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Travelsmart Vip Club - POOR SERVICE

I’ve been trying to redeem a certificate that I received I hopes of booking a trip soon. I’ve been trying for over a month. The phone rings and rings FOR LONG TIME. Raul Garcia Anaya is the only person who can help with reservations and emails go unanswered because , in Mexico CITY. This is a scam and it is very unprofessional.
#1445882
Absolultely fuming. have been sold an explorer 3 package and with my membership package the holiday i get with membership which includes free diamond club upgrade is more expensive than the cost of the same holiday through a travel agent (with diamond club included)....
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TravelSmartVIP
TravelSmartVIP
Travelsmart Vip Club Verified Representative

Dear Member, We're sorry to hear you feel that way. As TravelSmart is a part of Sunwing Travel Group alongside the resorts we offer, we can provide rates to our members that a...

Punta Cana, La Altagracia
#1443905
Every time i try to talk to someone i am on hold for 30mins and end up hanging up. I have yet to talk to anyone in 12 attempts.
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TravelSmartVIP
TravelSmartVIP
Travelsmart Vip Club Verified Representative

Hello, We are very sorry to hear you have been experiencing these issues. Could you please send us an email to our account: socialmedia@travelsmartvip.con referring to this re...

#1443073
I absolutely agree. I’ve been trying to redeem a certificate that I received I hopes of booking a trip soon. I’ve been trying for over a month. How is this even possible? Do they not know that word of mouth travels fast, especially so in the age of social media? The...
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PainstakingWren
PainstakingWren

Raul is not real people it's lie made up by Travelsmart i given this so called Raul my info , if this was so import in making it right he has my info . why didnt he call , I c...

Anonymous
Anonymous

I absolutely agree. I’ve been trying to redeem a certificate that I received I hopes of booking a trip soon. The phone rings and rings and rings to voice mail. SERVICE IS TERR...

1.0
#1441977
Twice now Travelsmart has lost my payment and have called to say my payment is late when in fact my payment is on auto pay through my bank and shows paid every time. They are trying to get extra payments from me thinking that I don't keep track of them. Every time I...
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PainstakingWren
PainstakingWren

NO THEY WONT

Anonymous
Makeda

This is terrible , thank goodness I read this. I'm sorry this happened to you, and sorry for your loss as well.

1.0
#1440138