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March 2018 went to family wedding in white sands complex in Jamaica the whole thing was poor from start to finish even had bride in tears on her wedding day. My partner and i spent the 1st day of our hoilday with travel smart vip going though there houlday vaccination...
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1.0
#1400024
I am a savvy shopper when it comes to booking trips for our family. We know what we want we know where we wish to go and we know the original price and we know a deal. This scam is nothing but a pain in the *** to us. The point system is absolutely ridiculous. I don't...
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Anonymous
Vin

they'll let you cancel. then point to the fine print that says you only have 5 days to do it.

TravelSmartVIP
TravelSmartVIP
Travelsmart Vip Club Verified Representative

Dear member, We're sorry to hear that you are not satisfied with your membership. The SmartPoints, when combined with the members’ preferential rate, offer considerable saving...

1.0
#1395049
Was offeres a vip breakfast and to be told about the resort.. WRONG its a time share kind of thing told we could say no at anytime.. and we did but aprrently they dont hear the word NO ! Then a manager came over he was very aggressive amd intimating and when you...
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TravelSmartVIP
TravelSmartVIP
Travelsmart Vip Club Verified Representative

Dear Guest, We're sorry to hear your experience with our resort team left such a negative impression. The length of the presentation can vary since we need to do a personalize...

#1392756
I tried to reach out to travelsmart to cancel my membership.. no luck getting in contact with someone. Waited for the person who signed my contract to contact me and that took over 1 month since i became a member. So as you know the 5 day period has ended for which you...
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TravelSmartVIP
TravelSmartVIP
Travelsmart Vip Club Verified Representative

Dear Member, We're sorry to hear you wish to cancel your membership before you have had a chance to experience the benefits and vacation experience. Could you please send us a...

1.0
#1392128
We bought a membership in 2015 and have booked it a couple of times. When we got the presentation we were shown the Diamond Club section and the rooms and were told that this becomes standard when you start travelling with TravelSmart (really nice rooms, 24h butler,...
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Anonymous
Anonymous

agreed.wish I could just stop paying and be done with it. It is a pain in the *** booking. Now they are saying oh no diamond club in cuba..gimme a break...total waste of time ...

YawningCottontopTamarin
YawningCottontopTamarin

(OP here) Just a heads up that I have responded to the email provided in the response comment with more details and have not heard back from them yet.

1.2
I didn't like
  • Website is terrible and never up to date
  • Predatory and deceptive sales practices
  • Fact that they take advantage of people
#1391766
Please delete or mark resolved this entire conversation all the way back to October 16. You sent me instructions on how to mark resolved but I don't want an account with your website. I don't participate in social media either. The Travel Smart company people have...
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HelpCenter_PissedConsumer
HelpCenter_PissedConsumer

Hi Jean, We are happy to hear your issue with Travelsmart Vip Club has been resolved! In order for us to mark this review as resolved on your behalf, we will need you ...

#1391488
Attempting to book a vacation using our purchased timeshare points from Travelsmart VIP Club. To vacation during an off season week costs us more points than we have available. Of course when we purchased our points we were assured using the booking brochure that they...
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TravelSmartVIP
TravelSmartVIP
Travelsmart Vip Club Verified Representative

Dear member, We're very concerned to hear that you are not satisfied with your membership and the benefits included. We would very much like to assist you further in resolving...

I liked
  • Food
  • Loved the resort and location
I didn't like
  • Misrepresentation of services
  • Just say refer to contract you signed
  • Didnt tell you the truth
#1391392
Travelsmart Vip Club - The value of the points purchased were not represented accurately to us.
We purchased a starter package with TravelSmart in March 2018. I am now trying to book my first vacation with the points I have, but the way the points are used are different than when it was explained to us at purchase. As an example, we were shown a booklet of point...
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Scammed-Vacationer
Scammed-Vacationer

We have had similar problems. Be happy you only purchased for 3 years. We are stuck with this mess for another 18 years. Most disreputable company we have ever dealt with. The...

TravelSmartVIP
TravelSmartVIP
Travelsmart Vip Club Verified Representative

Good Morning Mr. Burgess, We apologize for any miscommunication that you feel may have occurred at the moment you purchased your membership with us. We have received your emai...

I liked
  • Loved the resort and location
I didn't like
  • Misguiding false claims
#1389802
We joined in December 2017 and now trying to reserve for the first time. Only to find out that I paid a lot of money that only includes an "all inclusive usage fee" covered by points they assign to your account. Does not include food, drink, etc. That is all extra and...
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Anonymous
Jean

I don't know who Valuable Tuatara is. I guess it is the name this company, *** consumer, assigned to my original post back in October. I don't have an account and don't want o...

Anonymous
Jean Peters

Travel Smart Vacation Club Contract # 6188821 / Quality Control Follow Up This complaint has been resolved.

#1383343
I signed up for this club sept 2018th after much thought i decide i no longer wanted to be a member and i found out my membership would not be active until January 2019th which was fine. As i wanted to cancel..was told i cant i can only tranfer. .this was not told to...
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TravelSmartVIP
TravelSmartVIP
Travelsmart Vip Club Verified Representative

Dear member, We're very sorry to hear that you have made the decision to cancel your membership without having the chance to experience all the benefits it has to offer. If yo...

#1383065