Travelsmart Vip Club Reviews and Complaints
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- Taking advantage of nice people
- Bad customer service
- Not as promised
- Resorts are beautiful
- Food
- Loved the resort and location
- Latest review first
- Most helpful reviews first
Dear Poster, We're extremely concerned to read your comments and would very much appreciate the chance to discuss your opinions further as we are unsure from your comments as to what has caused you to form such a negative opinion of our resort team. We do not offer any kind of timeshare products, we are a vacation membership program for select travellers that wish to return to our hotel chain and experience the high levels of service that we are known for. If you could reach out to us directly with your contact details to socialmedia@travelsmartvip.com we will gladly assist you further in clearing up any unintentional inconveniences that may have taken place as well as any doubts you may have as to how our membership plans work.
- Never had wgat i wanted available
- Membership doesnt provide value
Travelsmart Vip Club - Another pissed off Canadian
- Con artist
Update by user Oct 15
I finally received a call back from TravelSmart after bombarding them with emails and posts on social media. They liaised with Flyback who finally saw sense and agreed to honour the contract.
Original review posted by user Oct 11
We are supposed to get $500 back via their flyback scheme via a contract which...- Lies and deception
- Cheaper to buy a package holiday with tui
- Tell half truths and will lie to entice you to sign up
Update by user Oct 10
they call me in the same day after i post my commons and promise to cancel my membership and full payment refund i take this as solved for now
Original review posted by user Oct 10
nothing real but a true scam Dear Poster, We are very concerned to read that you have formed this unfounded impression of our company without providing any information as to why you feel this way. We can assure you that our company is very much real as are the benefits that we provide to our 15,000+ members.
We would very much like the chance to discuss your feedback further in order to resolve any issues you may be experiencing. Please send your membership details through to socialmedia@travelsmartvip.com, referencing this review, so that a member of our team can reach out to you directly and assist you further.
- Good service
- Lies and deception
That is not true. If you are giving a discount to your members is because they have paid the money upfront when they bought their points.
So it is a win win for you and a total loss for your members.
It was all just sugar coded when it was presented. Very limited benefits.
- Focused on selling time share
Resuelto
Dear Poster, We are sorry to hear that you have formed this unfounded impression of our company. We understand the commitment involved with becoming a vacation club member and we understand that not everyone can experience the high level of benefits we offer and as such, it was in no way our intention for you to feel that attending the presentation was obligatory.
You are more than welcome to turn down the invitation by our service team should you feel it is not something you would be interested in.
We would very much like the chance to discuss your feedback further in order to avoid any such unfortunate misunderstandings in the future.. Please send your contact details, referencing this review, through to socialmedia@travelsmartvip.com so that a member of our team can reach out to you directly.
Travelsmart Vip Club - Biggest scam ever
- Scam
- Terrible customer service with problems
- Misguiding false claims
Update by user Sep 25
I need to remove and then we will be able to get a resolution with some but not all my funds back. $1799
Original review posted by user Sep 24
My like was threatened by a royalton travelsmart employee. Said he was going to come to US and take my money and me. I want my money back now as I don’t feel safe...This has been taken care of
- Untrained staff and management that is not available
Dear Member, We are sorry to hear that you feel that way as we pride ourselves on delivering the highest levels of service and being able to assist our members in any way possible. If you could send us through your membership information, referencing this post, to socialmedia@travelsmartvip.com we would very much like the chance to discuss the situations behind your comments and assist you further as well as clearing up the doubts you appear to have as to how the membership benefits can be used to their full advantage and how our best price guarantee can be applied in the rare instance that you find a lower price than the one offered to our members. We look forward to hearing from you and assisting you further.
- Resorts are beautiful
- Swindle good people of their money
- Terrible customer service
- Unprofessional
Dear Member, We're sorry to read that you do not fully understand the membership package you purchased. All of our members are provided with welcome packages as well as access to all online documentation that includes step by step guides on how to enjoy the benefits of the membership.
If you could send us an email to socialmedia@travelsmartvip.com , referencing this post, we will gladly answer any and all questions you have relating to the use of your membership.
We're confident that once you fully understand how to use your plan, you will be extremely satisfied with the benefits provided. We look forward to hearing from you and assisting you further.
- All of the royalton resorts
- Product and customer services
Thank You for Your Submission
Your comment is successfully posted.
Dear Poster, We are sorry to hear that you have formed this unfounded impression of our company. We would very much like the chance to discuss your feedback further in order to resolve any issues you may be experiencing. Please send your membership details through to socialmedia@travelsmartvip.com so that a member of our team can reach out to you directly and assist you further.