Travelsmart Vip Club Reviews

Good Morning Jose, We're sorry to hear you have not been able to enjoy the many benefits offered within our membership plans, including our best price guarantee which ensures the accommodation prices we provide to our members are the lowest on the market. If you could send us your member ID and contact details to socialmedia@travelsmartvip.com we will gladly arrange for one of our service agents to reach out to you directly and clear up any doubts you may have as to how best to use the benefits you have available to you. We look forward to hearing from you and assisting you further.

Good Morning Ernesto O, First and foremost we appreciate you taking the time to raise your concerns. We are always more than happy to clear up any confusion our members may have.

Regarding your complaint above, unfortunately, we are unrelated to any companies that may offer to purchase your membership plan. As we include in all our communications, we are not affiliated with any third-party companies that claim to offer this service. As of February this year, and following a deep analysis of our members' feedback, updates were made to the membership program. All these added benefits were communicated to our members via email, on our website as well as across our social media channels.

We apologize if you feel this wasn't made clear enough. We can confirm that this is in no way a breach of contract as no benefits were removed, in fact, the membership plan is now of a higher value.

You are welcome to verify this within your Club Rules document. We will gladly have one of our service agents reach out to you directly in order to clear up any doubts you may have regarding these recent upgrades and answer any additional questions you may have.

Good Morning Rafael S, Once again we're sorry that you believe our team has not responded to your correspondence. As our social media confirmed, all emails we have received from yourself have been responded to and all questions answered.

We have requested that our service team resend all correspondence to you in order to clear up any bad impressions that may have been caused by this unfortunate confusion. Should there be anything further that we can assist you with, please do not hesitate to let us know.

Good Morning Maria T. We're sorry to hear you do not understand the services provided by your membership and as such wish to cancel.

We're confident that if you allow a member of our team to fully explain how to use your membership, you would be extremely satisfied with all the benefits you have available to you. As we're sure you can appreciate, unfortunately, we are unable to identify our members by their usernames, however, if you could send us an email to socialmedia@travelsmartvip.com with your membership details and referencing this review, we will gladly assist you further.

Good Morning Maria, We're sorry to hear you wish to cancel your membership without having used any of the benefits it offers. You are able to locate the applicable cancellation clause within the contract signed at the moment of purchase. If you could reach out to us directly at socialmedia@travelsmartvip.com with your membership details and referencing this review, we will gladly assist you further.

Dear Member, The purchase of our membership plans is in no way obligatory and the details of the legal contract signed at the moment of purchase are verified with our team prior to being finalized. We're sorry that you feel the contract was not made clear to you when you signed.

We have a member service team available via phone, email, and instant chat, and our agents are always available to assist our members in clarifying absolutely any doubts they may have as to how the membership works and how best to use it.

That being said, we're sorry to hear that you have made the decision to cancel your membership. As we're sure you can appreciate, unfortunately, we are unable to identify our members when posting from anonymous accounts so if you could send your member details to socialmedia@travelsmartvip.com, referencing this review, and we will gladly assist you further.

Dear Holman, We're sorry to hear you were not aware of the annual fee associated with your membership plan. This fee is detailed within the signed contract as well as in all membership documentation in the member section of our website and reminders are sent out to all members each year as we offer great incentives, such as free resort stays, to those members who wish to prepay. If you could reach out to us directly at socialmedia@travelsmartvip.com with your member ID we can gladly have our agents look into the situation in order to have this resolved as soon as possible for you.