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Resolved
Resolved: Travelsmart Vip Club - Contrato de membresia

Hola quiero dar de baja mi contrato de membresia, por que no lo voy a utilizar, ademas vivo en Argentina donde el dolar aumenta cada dia, y me es imposible pagar la cuota en dolares qur me descuentan cada mes de usd 114.21. Me podrian decir cono tengo que hacer???? Ya que he mandado varios mails y no los responden. Por favor gracias
#1355017
Hello, We sent an email on 08.09.2018 (within the period of 5 working days that allow cancel the contract, as is explicit in clause 7 of the contract). Our contract was signed on 05.09 at Royalton Negril. To this day we have not gotten any response !!! I have the email...
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Anonymous
Gina

I also got talked into joining Travel Smart but after I realized what a scam they were, I emailed them with a cancellation letter. I also contacted my credit card company and ...

#1354026
They prey on families, waiting for them to pass and offer them free nights for just a moment of their time and then talk over lunch and before you know it you are TRAPPED!!!! We booked two nights at Royalton St.Lucia for my partners birthday. Our first day was used up...
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4.6
I didn't like
  • Taking advantage of nice people
  • Unprofessional
  • Travel smart vip
#1348210
Quiero efectuar la cancelación urgente de mi Membresia, contrato 6453403. Por favor comuníquense conmigo a la mayor brevedad para ver cómo hago el trámite de cancelación, y solicitó me envían un formulario de solicitud de cancelación de mi Membresia yme informen a qué...
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TravelSmartVIP
TravelSmartVIP
Travelsmart Vip Club Verified Representative

Estimada Sra. Atur, Agradecemos que te hayas puesto en contacto con nosotros, por otro lado lamentamos leer que deseas cancelar tu membresía. Hemos compartido tus comentarios ...

5.0
#1347848
We were sold Travelsmart membership for 15 years when we were vacationing in one of their all inclusive resorts. We were told the membership covers all costs in their resorts. We tried to read and understand all details in the contract. However, they are scam artists...
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TravelSmartVIP
TravelSmartVIP
Travelsmart Vip Club Verified Representative

Dear Member, We're sorry to hear that you did not fully understand the membership plan you purchased and decided to cancel without using any of the benefits offered. We unders...

1.0
I didn't like
  • Lies about what benefits the package comes
  • Thieves and liars
#1342059
I just logged in to look at possible vacations for 2019. The 2019 season chart left me speechless. The Value days have decreased significantly from 2018. The entire month of June has always been a Value designation. Now it is only the first week. The rest of the summer...
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Anonymous
Very disappointed member

I to have strong buyers remorse with this "travel smart membership". I wish I could get back my money. In actuality, you don't benefit really, the fees you pay annually is you...

TravelSmartVIP
TravelSmartVIP
Travelsmart Vip Club Verified Representative

Dear Member, As detailed on our website and in all member documentation, the seasons are set based on the demand of the destinations throughout the year and can vary year by y...

2.4
I liked
  • Entire royalton hotel
#1341751
Impossible to make reservations. Rooms cost more than just booking through Trivago or Expedia. No customer service, no ability to file a complaint or contact them through their website. The only thing they are good at is taking your money. Representatives never get...
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Anonymous
barbiedolls boyfriend

When I gave them the 17,500CAD a couple years ago, after the 4.5 hours, impatience to hit the sand, and 3 pinacollatas, they, when telling me to initial a bunch of lines, to p...

Yodaba
Yodaba

I too got screwed over by travelsmart. Were you able to cancel? If so, how were you able to?

2.0
I liked
  • Resorts are beautiful
  • Food
I didn't like
  • Misrepresentation of services
  • Way they dont care about the customer
  • Taking advantage of nice people
#1334639
If you do decide to take advantage of this ridiculous scam, here’s the easiest way to get out. Do not leave the resort without handing a personal written letter of desire to cancel, email every email you can find including the agent that “helped” and the fake lawyer...
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Yodaba
Yodaba

I too got screwed over by travelsmart, but I'm waaaay over the 15 day period. I tried cancelling, but they refuse to let me cancel the membership. Can they still send collecti...

Anonymous
tkuesel

Can you give me the link to the complaint form?

1.0
Cancun, Benito Juárez, Quintana Roo
I didn't like
  • Take our money and then treat us poorly
  • Misrepresentation of services
#1328667
Travel smart is nothing but a big scam. I went to the Dominican republic for my 10yr anniversary. They had us sign a bunch of papers and at the end I started that I did not want to continue with the time share. They still charged my credit card. I sent written...
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TravelSmartVIP
TravelSmartVIP
Travelsmart Vip Club Verified Representative

Dear Member, We're extremely concerned to hear that your credit card has been charged and we would appreciate the chance to look into the situation for you. If you could send ...

#1324367
Julio 27 2018 Me hice miembro de travel smart contrato # 6464162 Se me explico que tenia 15 dias para cancelar y como penalidad no se devolveria los gastos de cierre 510.00 dolares Julio 30 2018 me comunico con Dinorah Castillo al telefono de servicio al cliente y le...
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Punta Cana, La Altagracia
#1323883