Travelsmart Vip Club
Reviews and Complaints
They charged me a lot of money and I received nothing in return
Preferred solution: Full refund
User's recommendation: Do not ever deal with this company 0 Stars
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Verified ReviewerTravel Smart is a Scam and they will not refund you
Travel Smart VIP is owned by SUNWING TRAVEL GROUP (in Canada) and the Hunter family (Colin Hunter, Stephen Hunter) as well as TUI Group.
All the resorts which are part of this scam are the following: Blue Diamond Resorts, Royalton, CHIC, Grand Lido Negril, Hideaway, Memories, Starfish, Planet Hollywood and Mystique.
Even if the contract was cancelled within the 5-day cancellation period, in writing and by e-mail to every possible party, including socialmedia@***.com, vipconcierge@***.com, memberservicesSM@***.com
They have not refunded the deposit and it has been 6 months now.
They took over $4,000 by credit card, they absolutely do not care about their clients and certainly not the ones who are trying to cancel legitimately.
They have acknowledged receipt of the cancellation letter by e-mail and they responded by e-mail stating that it was within the time period allowed, but they never refunded the credit card up to this date. They wanted to speak in person but we insisted that everything be done in writing and they want us to sign a disclosure (or non-disclosure) agreement not to post negative reviews or to have negative reviews removed.
They will be brought to court in Canada (their Headquarters country) and the reviews will never be taken down unlike the hundreds of people on TripAdvisor who have removed their bad reviews because they received a conditional partial refund and signed the NDA.
We will not fall for this fraud and threats and will fight until we get all our money back plus damages and interests.
Preferred solution: Full refund
User's recommendation: Never deal with this company. Avoid at all cost. File a credit card dispute and change your card number or even credit card company. BUYER BEWARE - CAVEAT EMPTOR!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerIs there any lawyers willing to do a class act lawsuit for travelsmart
- Nice hotel
Preferred solution: Price reduction
User's recommendation: Do not join this timeshare it is truly not worth the financial hassle. Just book and go cause the price is so much better and there is no commitments.
Trying to cancel membership for months!!!
I can't believe how difficult it is to cxl this membership. No one calls back but they certainly keep calling for payment.
We signed up while in St. Lucia and felt very pressured and overwhelmed. Felt very pressured!!! They did not let us read or give us a chance to read any of the forms....reading the promissory note it states they can take over $10k from us.
When reading the club rules it stated travel smart can cancel the membership but we still have to pay. Absolutely a SCAM!!!!
User's recommendation: Don't get pressured or fooled.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNot standing behind their members
UPDATE! Travelsmart continues to not respond to our messages.
We have now once again had another company reach out to us posing as Travelsmart and they have our credit Card number and membership number. I have once again contacted Travel smart and await a reply. I have sent TS the documentation showing that this has happened again. TRAVELSMART how does yet another company have our credit card number, membership number etc.
Etc.?? We have been waiting for a very long time to get a response and this clearly shows you do not care about your clients and continue to sell or give out our personal information.
- Beautiful resorts
- Giving out our personal information
Preferred solution: Let the company propose a solution
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Verified ReviewerSTAY AWAY!!
@travelsmartvip
Just got off the phone with @travelsmart and they said they will honor the price of this vacations price I received if I take down this post. I told them I want what they promised 30% off of the price I find for every vacation. He told me no and it doesn’t really...
While I wait for Travel Smart’s response - which I am sure will echo the responses they gave everyone - that they will not honor BookIt’s free member rate, I am considering starting a class action suit. A lawsuit by one client may not be worth the expense, however if...
They became rude when I asked why cant I get the promised 30% off of the price I found and they told me to refer to the contract. I was told I would receive two free weeks in a Royalton presidential sweet, this two was not honored.. stay away, you will get better deals on any other website without a membership.
- Complete scan
- Will not keep all their promises
- That they lied to us
Preferred solution: Let the company propose a solution
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHidden fees
Preferred solution: Full refund
User's recommendation: Do not waste your time.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDissatisfied Member
Preferred solution: Full refund
User's recommendation: Visit but don’t buy a travel package because you limit your flexibility
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPlease dont spend your hard earned money with TravelSmart
This review is going to be a repeat of every other bad review you have read about travel smart. They are not in the business to service the paying members.
They are in business to take your money. I have paid $10,000 with them and haven't made a single trip with them as I keep finding the Royalton resorts at a cheaper price on other travel sites and Travel Smart refuses to do price matching and give the 30% discount.
The diamond club is not worth your money. Royalton is a decent resort but Travel smart is a fraud.
- Beautiful resorts
- Predatory and deceptive sales practices
- Slow resolution response times
Preferred solution: Let the company propose a solution
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBeware Travelsmart, dishonest practices.Money deducted without authority. False contract.
- Illegal and fraudulent practises
Preferred solution: Full refund
Make reservations
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThey sold us lies and we lose money
In 2013, I became one of the first Travel Smart members, Travel Smart (part of the Canadian Sunwing Group) call us founders.
We bought a 30-year membership ( US$ 25.559, -) with yearly 30.000 points.
The promised us a lot but the most important was savings!!
EXAMPLE:
If I book the Presidential one-bedroom suite at the Royalton Bavaro resort for 10 nights starting December the 12th 2020.
For this booking I must pay Travel Smart US$ 4.924,08
The price structure:
Travel Smart gives me a 30% discount on the lowest Internet price I can find for the same room, resort and dates. I found a price on Hotel.com US$ 3.352 minus 30% = US$ 2.346,40
That sounds good, but they also take 67.020 points from my membership
My points have a value of US$ 0,034 = US$ 2.278,68
I also have to pay yearly US$ 299 membership fee.
So in total I have to pay for this 10 day holiday US$ 4.924,08
As written, online I can book the same Presidential one-bedroom suite for US$ 3.352,00.
(Hotels.com)
So no savings, I pay US$ 1.572,08 more.
Each year I lose money instead of earning back the membership money.
Several times I asked Travel Smart to react. They answer friendly, but they do not respond to the content of my example.
Preferred solution: A better deal. It is stupid that members pay more for a holiday!!
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Verified Reviewer | Benito Juárez, Quintana RooTrying to claim my money back
- Love all the resorts
- That they lied to us
- Didnt tell you the truth
- Not as promised
Preferred solution: Full refund
User's recommendation: Don't buy TravelSmart VIP membership
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | London, EnglandResolved: AVOID AT ALL COSTS! AVOID, AVOID, AVOID!
Finally our points were reinstated after a lot of aggravation.
They are the biggest scammers ever
- Clean
- Loved the resort and location
- Beautiful resorts
- Never tell the truth
- Will not keep all their promises
- Not as promised
Preferred solution: Full refund
User's recommendation: DO NOT LET THEM SCAM YOU. STAY AWAY
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Hi did you ever contact them. I was told today l cannot cancel?
Good Morning Dalhem, As we have answered in your previous comments, we are more than happy to assist you further however we will need you to reach out to us directly at socialmedia@travelsmartvip.com with your member details in order to locate your case with us.
Dear Member, We're very concerned to read the allegations within your review as they do not align with the service provided by our company. Please be advised our service teams do not contact our members directly by phone unless a call has been specifically requested or a member is being assisted with a reported situation.
The cancellation terms and conditions, as well as details on how to proceed, can be located within the contract signed at the moment of purchase as well as in your membership documentation available via our website at any time. As we're sure you can appreciate we are unable to identify our members via anonymous usernames, however, if you could reach out to us directly at socialmedia@travelsmartvip.com with your membership details and referencing this review, we will gladly assist you further.