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1.0

You can never get in contact with anyone helpful. We were "given" a free vacation voucher when we signed up.

We were told that we would always receive Diamond club amenities. When we went to Jamaica we were not given a Diamond club room and had to pay a bunch of extra fees. Which is not what was told during the presentation. Our flight had no discount and when we tried to use our free voucher we had to pay for that as well.

We have had issues from the start. They told us that our points would roll over to the next year.

Not true you have to email them and they never get back to you. You have to jump through too many hoops to get what they said was standard.

Reason of review: Not as described/ advertised.

Monetary Loss: $5640.

Preferred solution: Full refund.

Travelsmart Vip Club Cons: Poor customer service.

Location: Highway Macao Uvero Alto Beach, Punta Cana 23000, Dominican Republic

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Guest

i'm on the phone with them as we speak. maybe you have a bad connection

TravelSmartVIP

Dear Member,

We offer several different channels of communication for our members to reach our team including toll-free phone numbers, email addresses as well as instant messaging on our social media pages, all of which are detailed on our webpage. We are sorry if this was not made clear to you.

We are concerned to read your allegation that you were required to pay for a free week certificate as these incur no additional costs, which is why they are referred to as free weeks, however, there are other types of weeks offered within the membership plans which do require additional fees to be paid.

If you could send us through your member details to socialmedia@travelsmartvip.com we will gladly look into the situation for you and clear up any misunderstandings that may have occurred regarding the category of the week used.

All of our members receive Diamond Club benefits when travelling to our club resorts which include access to all Diamond Club areas such as the beach area as well as private check-in and out regardless of the room category booked, however, if members wish to stay within in a Diamond Club room there are additional costs involved. You are also able to verify the point rollover information via our website in the club rules document available to all members at any time.

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