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We were in Negril at another resort this Feb 2018 and invited to tour & listen to a presentation. We declined to sign up for the VIP club.

Were told that we would still get our 4 nights stay. Given a ceetificate & now no one is answering at travel smart or royalton negril. What a crock.

Both this and Royalton, Negril. I would steer clear of both!!!!!!

Reason of review: Not as described/ advertised.

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Guest

I agree with you guys.. I emailed travel smart and was contacted by a customer agent and was told that I would receive the 4 nights for 2 adults and 1 child however I have to pay $950usd for food. This is a scam people , don't buy into it..waste of my 2hrs of vacation time

Guest

I also have one of those certificates from Cancun. I dialed the number and the call won't even go through so I have emailed and have had no response.seadreamer07@***.com

TravelSmartVIP
reply icon Replying to comment of Guest-1477925

Hi Debbie, If you could resend us the email with the certificate details through to socialmedia@travelsmartvip.com we'll gladly ensure our reservation team reaches out to you directly as soon as possible!

TravelSmartVIP

Dear Guest,We have an entire reservation team who would be more than happy to assist you in making use of your complimentary certificate. We offer assistance via any of the toll free numbers on our webpage as well as email or via any of our social media networks. We apologize if this was not made clear to you.If you could send your certificate details through to socialmedia@travelsmartvip.com referencing this comment we will gladly assist you in redeeming your certificate.

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