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We were not given accurate representation of this at the time of purchase. Trying to book has been a nightmare and now we have an annual fee? I would love to find out how to get a refund!

Reason of review: Return, Exchange or Cancellation Policy.

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Guest

I feel your pain... One of the biggest mistakes I have spent money on.

The annual fee was laid out for my wife and I but the biggest pain in the *** is transferring your points to the fallowing year.

You should be able to do so from online and not have to send a $30 written note to a third world country that may or may not be delivered. Make sure you send it by thanksgiving if you want to have a shot to have your points transferred if you want to do so.

TravelSmartVIP
reply icon Replying to comment of Guest-1438412

Good Morning Jeff,First and foremost we would like to clarify that in order to request the rollover of points from one year to the next you can send an email request to our service center in Miami prior to December 31st and our team will gladly complete the process for you. The details of the point rollover process can be found within the membership quick guide available on our website. We apologize if this was not made clear to you at any time.Should you have any doubts regarding any part of your membership you are able to access all of your membership documentation in the members access section of our website or please feel free to contact us directly at socialmedia@travelsmartvip.com and we will be more than happy to answer any questions you may have.

TravelSmartVIP

Dear member,We're sorry to hear you feel the membership was not accurately represented by our team. The annual fee information is detailed in the contract signed by both yourself and our staff at the moment of purchase and can also be found in all of the membership documents available on our website.If you could send us through your member details, We would very much like the chance to clear up any doubts you may have regarding your membership.

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