Product: Travelsmart Vip Club Customer Care Clear all filters (0 of 13 reviews match)
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Travelsmart Vip Club - Nothing “smart” about travel smart
Travelsmart Vip Club - Nothing “smart” about travel smart
Travelsmart Vip Club - Nothing “smart” about travel smart
Travelsmart Vip Club - Nothing “smart” about travel smart
Travelsmart Vip Club - Nothing “smart” about travel smart
Travel smart and any and all companies associated with them are a joke! My husband and I have spent countless hours trying to resolve our dissatisfaction with their company with no resolution. We have been in touch with travel smart since February and all it has been...
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1.1
Negril, Westmoreland
Product
Travelsmart Vip Club Customer Care
#1241645
My friend and I spent 2 hours of precious vacation at the Royalton Saint Lucia resort's Diamond Section, listening to the sales pitch, we declined.Signed off that there was no pressure, there wasn't. However at the onset, we were promised a t shirt and tote bag, for...
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TravelSmartVIP
TravelSmartVIP
Travelsmart Vip Club Verified Representative

Dear Guest,We would like to apologize for any lack of attention on behalf of our team that resulted in you not receiving your free gifts. We will be sure to address your comme...

Product
Travelsmart Vip Club Customer Care
#1219005
Been calling and all it does is ring and I got on the line with one person weeks ago. After hours of being on the phone on hold just to be told there nothing they can do to refund me I need to email! This is ridiculous I just want a refund.
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TravelSmartVIP
TravelSmartVIP
Travelsmart Vip Club Verified Representative

Dear member, we're sorry to hear you have been experiencing issues reaching our service center. Please keep in mind that you are also able to reach our team at any time via ou...

1.0
Product
Travelsmart Vip Club Customer Care
#1206734
I have sat on the phone listening to the Royalton theme song for over an hour today, forty minutes yesterday and thirty the day before.I have yet to get to talk to an actual human. When I called the Royalton (where I got my certificate that I was calling about) they...
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2.0
Product
Travelsmart Vip Club Customer Care
#1205844
I find it incredulous that the "service" provided by Travelsmart can survive with such bad customer service.If Royalton can justify having this company act on their behalf, it doesn't reflect well on how they view and treat their customers (good as the resorts seem to...
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Dee0818
BareGerbil

I had a similar issue. You can never reach a supervisor. They are never on duty and never available to talk when you want your issue escalated. I am so disappointed in travels...

TravelSmartVIP
TravelSmartVIP
Travelsmart Vip Club Verified Representative

Good Afternoon Mr. O'Connor,We're very sorry to hear that you feel the assistance provided by our team was not adequate. As our team explained, the dates requested were not av...

1.0
Product
Travelsmart Vip Club Customer Care
I didn't like
  • Not as promised
  • Product and customer services
#1201673
Hello, I have been calling 1-888-999-4759 to activate my free 4 night stay and no one answers.I have left an email at tsvcpromo@travelsmartvip.com and no one has responded to me. I'm hoping someone from the company calls me to help activate my free stays. Please...
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Anonymous
anotsohappyroyaltontravelsmart

total scam, not surprised.first and last timeshare we will ever attend. 90 painful minutes listening to pyramid scheme/scam and of course said no. received 100 dollar resort v...

TravelSmartVIP
TravelSmartVIP
Travelsmart Vip Club Verified Representative

Good Afternoon Susan,We would be more than happy to assist you in making use of your certificate and we apologize for any difficulties you may have had previously.Could you pl...

Product
Travelsmart Vip Club Customer Care
#1182420
I was given a 4 night stay voucher after attending one of their timeshare presentations.On the front of the voucher it says "enjoy an All-inclusive experience" but on the back of the voucher it says 4 nights accomodations only". It really doesn't matter, as I have...
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Anonymous
Anonymous

I have been trying to redeem my certificate as well. Travel Smart doesn't respond to emails or answer the phone calls. BIGGEST SCAM EVER!!!!!!!!!!!!!!! Run as fast as you can ...

Anonymous
M. Nelson

I am having the very same problem. they just don't answer the phone, or reply by email.

Product
Travelsmart Vip Club Customer Care
#1172267
Is a company of scammers, you are ruining your vacation with the invitation to know more of their hotels.They do not let you go until you buy and then you buy them you have no consideration on their part, they sell you heaven that day and then it's *** what you get...
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Anonymous
Libi

What is the status of this lawsuit?

dko
dko

Count me in as well please.

2.0
Product
Travelsmart Vip Club Customer Care
I didn't like
  • Sucks
#999424
I do not even want to waste my time to write about this total scam company, but just want to give you guys a heads up !! Stay away from Travelsmart Vip club, otherwise, you will be totally fooled, hurt and ignored. We were treated like Vips at their presentation at...
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Anonymous
Anonymous

Guys,I am in Punta Cana.My experience.We still here.This is 1.22.17.I was sucked into presentation.Almost did buy to it.Did give my Master Card, butwhen I did see cancellation...

TravelSmartVIP
TravelSmartVIP
Travelsmart Vip Club Verified Representative

Dear janejung2017,First and foremost, we apologize for any lack of attention by our staff and any bad impressions that may have arisen from this.This is not in keeping with ho...

1.0
Product
Travelsmart Vip Club Customer Care
#989563
What can I say about this company?Everything that every other person said about them. Filthy little *** of a company that takes advantage of people who are enjoying their vacation time and ripping them off by empty promises that innocent people fall for. I wish I could...
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Anonymous
Anonymous

We did the same thing as you and also tried to cancel before we left for home but found it impossible. Every thing we were told was lies and have since tried to book our so ca...

TravelSmartVIP
TravelSmartVIP
Travelsmart Vip Club Verified Representative

Dear Johnka68,We're sorry to hear that you feel misled by the membership plan purchased. We are more than happy to look into the situation for you if you could send us an emai...

1.2
Product
Travelsmart Vip Club Customer Care
I didn't like
  • Misrepresentation
  • Didnt tell you the truth
#985944