Product: Travelsmart Vip Club Membership Clear all filters (48 of 48 reviews match)
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My family and I had booked a short 4 day trip to Royalton Punta Cana since my grandmother had recently passed away and I wanted to give my parents a break.We unfortunately got tricked into a "breakfast" and lost an entire day to hard selling from the Travelsmart...
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Anonymous
DailyTherapyNeeded

I'm confused, you said you went back to sign up, after leaving the presentation... I thought you weren't allowed to do that. Had I know, I would have left and done a bit of r...

TravelSmartVIP
TravelSmartVIP
Travelsmart Vip Club Verified Representative

Dear Member,We are sorry to hear that you appear to be confused as to how your membership works. If you could send us through your membership details to socialmedia@travelsmar...

2.8
Cancun, Benito Juárez, Quintana Roo
Product
Travelsmart Vip Club Membership
I liked
  • Food
  • Variety of restaurants
  • Resorts are beautiful
I didn't like
  • Extremely slow customer service
  • Wasting my family precious time
  • Constant nagging from travelsmart reps on site
#1141026
I was forced to sign a contract which purported to sell me membership to this club I was told on signing that I had the option to cancel within 7 days for a full refund.I cancel on the following day and roughly 30 days later my bank account was debited and I have not...
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TravelSmartVIP
TravelSmartVIP
Travelsmart Vip Club Verified Representative

Dear Member,We understand the commitment involved with becoming a vacation club member and it was in no way our intention for you to feel that signing up and purchasing a plan...

1.0
Product
Travelsmart Vip Club Membership
I didn't like
  • Never tell the truth
#1117251
We were sold the big pitch and lots of exciting promises at steep discounts.None of them have come true. The biggest false promise was that we could get discounted flights using Travelsmart. When we tried to book our first trip the following year, we were told the...
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TravelSmartVIP
TravelSmartVIP
Travelsmart Vip Club Verified Representative

Dear Anonymous,We're extremely concerned to hear that after 4 years of using your membership you are still not satisfied with the savings and benefits offered as member satisf...

2.1
Product
Travelsmart Vip Club Membership
#1053415

Travelsmart Vip Club Membership Review

#978877
Was pushed into buying this while on hoiday in dom rep. Tried to cancel next day it was made so difficult and was told to not cancel and to try out the holiday that was a perk and if didnt like it we could cancel our membership. Also we were told our flights would be cheap but it turns out we carnt get cheap flights or discounts from the uk.
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We since have travelled in Jamaica were thousands of bees were roaming around the bar area and were I`ve seen nicer beaches at local lakes an hour away from home. We than went to the Puntacana Royalton resort for which i have to say was much better. These are my...
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TravelSmartVIP
TravelSmartVIP
Travelsmart Vip Club Verified Representative

Dear Anardo,As we're sure you can appreciate, the availability at the resorts is not controlled by TravelSmart but rather by each resort itself so if the resorts you have sele...

3.3
Product
Travelsmart Vip Club Membership
#1012854
I would like to cancel my membership.But no one is there to answer my email. They do not have any contact number for cancellation.Feeling helpless.
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Anonymous
travelsmartdisgust

To anyone out there considering buying a travelsmart package do not do it. They make you sign contracts for 15,000 and up, and then tell you that when you are ready to book yo...

Anonymous
Anonymous

Hi ,Send email at: vipconcierge@travelsmartvip.com and customerservice@travelsmartrewards.com and saleadminpuj@travelsmartvacationclub.com

Product
Travelsmart Vip Club Membership
#1004211
com/complaints/travel-smart-vip-vacation-club-they-lied-c764448.html . https://gripevine.com/sunwing-travel-headquarters-27-fasken-drive-toronto-ontario-21097012b where customers witnessed: No assistance from company! Lies! Misrepresents! Misleading information! False...
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TravelSmartVIP
TravelSmartVIP
Travelsmart Vip Club Verified Representative

Dear ScamFighter,Unfortunately, we are unable to locate the emails you refer to within your complaint sent to the socialmedia account as we can assure you that all emails rece...

1.5
Product
Travelsmart Vip Club Membership
I liked
  • Food
I didn't like
  • Empty promise
  • Lying all in
  • Abuse tourist into signing
#1001651
I am currently on vacation and have found ourselves to have been misled as well.I have emailed the concierge email and am awaiting cancellation to be processed I am within my 5 day cancellation right as it is day 3. To whom it may concern, As per our agreement and...
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TravelSmartVIP
TravelSmartVIP
Travelsmart Vip Club Verified Representative

Dear Gavin & Caroline,We're so pleased that following your email to our socialmedia account, our team were able to locate you and resolve your situation. We look forward to as...

Product
Travelsmart Vip Club Membership
#997600
Dear Mrs.Taieb Thank you so much for your comments about your last trip to Memories Grand Bahama. Please wait answer from our Quality Department. We are sending copy of this e-mail to them. Kind Regards cid:image001.png@01D0A791.A678B750 -----Original Message-----...
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TravelSmartVIP
TravelSmartVIP
Travelsmart Vip Club Verified Representative

Dear Mrs. Taeib,We're sorry to hear about your experience last year at the Memories property in the Bahamas. From your post above it appears you have been in contact with our ...

1.0
Product
Travelsmart Vip Club Membership
#996008
Like many of the reviews I have read, both my husband and I have the same complaints.We just spent the last 2 hours on the phone with Travel Smart VIP and priced out a trip with one of the reps. The same trip for the same weeks was $500 cheaper for me to book directly...
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TravelSmartVIP
TravelSmartVIP
Travelsmart Vip Club Verified Representative

Dear Tarn,We're extremely concerned to read that you feel that way regarding your membership. The membership not only offers competitive pricing but you also have all the adde...

Johnka68
Johnka68

It is true Tarn... so many of us dealing with the same complaints about this company. I agree with you - i tried to be polite and respectful with them but I am now turning to ...

Cancun, Benito Juárez, Quintana Roo
Product
Travelsmart Vip Club Membership
#986131
COMPRE LA MEMBRESIA EN NOVIEMBRE EN CANCUN, Y DESPUES DE LLAMAR PARA RESERVAR Y SABER MAS, ME DI CUENTA QUE ME ENGAÑARON, SON UN FRAUDE ELLOS, POR FAVOR DE NO ASISTIR AL SALON DE VENTAS DE ELLOS. SON UN FRAUDE.
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TravelSmartVIP
TravelSmartVIP
Travelsmart Vip Club Verified Representative

Estimado Socio, Lamentamos escuchar que tengas esta impresión de nuestra compañía. Le pedimos una sincera disculpa por cualquier confusión que se haya generado al momento de u...

Anonymous
This is a scam!

Translated from above with Google translate- I feel the same way just waiting to post my comment but waiting to see what the company says first. BUY MEMBERSHIP IN NOVEMBER IN ...

Product
Travelsmart Vip Club Membership
#971204