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9 comments

I would like to cancel my membership.But no one is there to answer my email.

They do not have any contact number for cancellation.Feeling helpless.

Review about: Travelsmart Vip Club Membership.

Reason of review: Other issue.

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Anonymous
Toronto, Ontario, Canada #1291620

To anyone out there considering buying a travelsmart package do not do it.They make you sign contracts for 15,000 and up, and then tell you that when you are ready to book you will have no problems.

You can use yours points, but no one ever mentions that you have to pay for your food and drinks, so you end up having to pay an addition 2000 for food drinks and flight.You may as well book your vacation to any of the resorts online you will get a better deal

TravelSmartVIP
to travelsmartdisgust #1291663
Travelsmart Vip Club Verified Representative

Dear Member,

We are sorry to hear that you appear to be confused as to how your membership works. If you could send us through your membership details to socialmedia@travelsmartvip.com We will gladly have a member of our Service Team reach out to you directly and clear up any doubts you may have as well as show you how to fully use the membership benefits to your advantage.

Anonymous
#1291026

Hi ,

Send email at: vipconcierge@travelsmartvip.com and customerservice@travelsmartrewards.com and saleadminpuj@travelsmartvacationclub.com

Anonymous
#1288714

You are right.As soon as you want to cancel your contract they stop to answer.

It is useless to send anything to socialmedia@travelsmartsmartvip.com, they will not answer.If you are willing to participate in a joint legal action, please, send a detailed feedback (no longer than 1 page) about the experience with TravelSmart or Sunwing Travel Group, amount of loss and the name to scamfighter@comcast.net .

TravelSmartVIP
to ScamFighter #1288717
Travelsmart Vip Club Verified Representative

Dear ScamFighter,

As we continue to inform you in all of our posts. Unless you either resend us your emails or your membership information we have no way of knowing who you are or how to contact you! As we have previously mentioned, if it is easier for you, you are also able to send us a private message here on the page for further assistance.

We do not currently have any unanswered emails from any members in the socialmedia account so once again if you would like us to assist you, we do have to insist that you send us your information.

Anonymous
to ScamFighter Greenville, North Carolina, United States #1306236

I would like to file suit I will put money down to so it

Anonymous
#1284945

contact you bank and file a dispute before you are locked in the contract. You can let them know that no one is responding to you. I got all my money refunded through by credit card.

Anonymous
to Anonymous #1389513

How soon after you signed the contract did you file the dispute with the credit card company? We purchased in May of this year so we are 6 months into our contract.

TravelSmartVIP
#1283884
Travelsmart Vip Club Verified Representative

Dear Anonymous, You can access all of our contact information on the membership documentation you received at the time you purchased your membership as well as on our official web page travelsmartvip.com. We are sorry if this was not made clear to you at any time.

If you could send us an email to socialmedia@travelsmartvip.com with your membership details and we'll gladly have a member of our team reach out to you directly and assist you further.

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