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Travelsmart lied to us they told us it would be cheaper plus we would have VIP service at the Diamond Club one of the nicest suites and it would be cheaper than regular vacation with any of the VIP service so we did some numbers and it appear to be roughly $1,000 cheaper for the vacation we were on but with the VIP services in a better room so after we signed off then we got back home I called to book a vacation for next year and with the VIP service and a nicer room using all the points and a bonus week it still cost $9,000 where the vacation that we had been on that we booked through a travel agency was only 4880 I've been trying to get them to cancel it but when I called to cancel it they took the money from my credit card for my first payment they had so they're trying to get just under $20,000 out of me and if they did you get it I'm still not even going to book vacations through them because it's going to cost me more through them then a regular travel agency I've been trying to get them to cancel our membership and refund me my payment if they got you like they did me send a written letter to the American address that's on your paperwork ASAP your name a statement to cancel it your membership number and signature call the credit card company and tell them to stop the payments

Reason of review: Not as described/ advertised.

Location: Kingston, Ontario

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Broadus Dza

Would you please send me an email with the story as you have posted on this website and I will forward to the TSV representative that I have been dealing with. This person has asked me for names of other people I have found not happy with TSV

Debra silverliningparty@***.com

Guest

WE WERE SCAMMED INTO BUYING THE MEMBERSHIP GOLD STRAVELSMARTVIP membership -

we were on vacation at the royalton cancun - the membership gold prime 300 for 30 years originally was 72,000US and

after a lot of pressure and the time spent negotiating the price was brought down to 36,000 Canadian dollars-

first payment right now on visa of $5400 , next month $5400, third mont $7200 and

the rest $18000 will be $750.00 for the next 24 month

we are seniors and they took full advantage of us. We signed up for the membership when they started offering 900 000 smart point 30000 every years plus additional one vacation for free,6 special week and 6 bonus weeks ocean view room and they change us the diamond while we were there and many other perks.

told us when book with them, we will receive vip service, pick up a the airport like a vip with a driver with your name . all king of thing so you will feel like special. they promesse that you will save around 30% on each trip i,m so bad about me behaving like a stupide people I guess we were trapped and fell for their lies. However after signing found out that it was all lies.

We tried to book a free vacation as per the contract and was very hard to book , so we decided to cancel after 6 month and i now that they will give us nothing back.. can believed sunwing let those people (TSV) in there resort. i guess i won't travel for the next 6 years.

it is the last time a take vacation from sunwing UNLESS I GET A BIG PART OF MY MONEY BACK OR I COULD GO SEE COLIN HUNTER CEO OF SUNWING http://colinhunter.ca/shows/ you have to pay to learn. cost me a lot of money for nothing

Guest

had the same probleme with them. cost me over $20000 so far.end up cost me more to travel with them.

will send letter to cancel member ship and will cancel visa. what a scam. they told me a lot of nice thing and ending up it is false.

can believe they got me into this. i tought i was smart guy

TravelSmartVIP
Travelsmart Vip Club Response

Dear Mr. J.W.

We deeply apologize for the bad experience we made you go through. We couldn't be more sorry and we really want to make amends.

We now have your contact information and we will be calling you shortly; in order to fulfill all of your request and personally apologize. Thank you.

Guest
reply icon Replying to comment of Travelsmart Vip Club Response

Seriously, do you ever get tired of making this same apology time after time?! Just fix the product so there is an actual benefit to the member.

Fix your system so a member can actually check out their benefits and how to use them without having to always have your staff as an intermediary. Train your people to actually answer questions about the product and stop blowing smoke screens.

NO ONE WOULD BUY THIS PRODUCT IF THEY WERE ACTUALLY AWARE OF THE ADDITIONAL MONEY THAT MUST BE SPENT TO TRAVEL EACH TIME IT IS USED. There is no financial benefit to be gained to any member over the lifetime of the product.

Jaleyah Wdu

Same thing with me. Please advise on how you cancelled.

Customer service is zero. I have sent 5 emails now they wont even answer

Guest
reply icon Replying to comment of Jaleyah Wdu

Send Written Letter to Resort condominium International Horatio No. 1855 P.H Col.

Los Morales Poland Mexico D.F C.P. 11510 Write your name membership number and sign it.

Call the credit card company or Bank tell them to stop the payment cancel your credit card the bank told me I have 14 days to do it they took my first payment of 3200 but apparently the bank can get it back. They will try to get you to do the lower plan for $7,000 after the 14 days today is the 15th day for me and they called me today trying to get me to go on the lower plans I think they're doing that to try to still get some money out of me because if I agree to it then I would still be in the contract after the 14 days.

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