Manufacturer: Travelsmart Vip Club Category: Vacation Ownership Clear all filters (4 of 4 reviews match)
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Scammed is the only way to describe it.We bought into this club on false promises. They showed us point values assuring us that we could travel in any season for the money we paid (a lot). When booking, we found that we are 5,000 points short for the worst room in prime season, & over 12,000 points short in premium season. Also, the "use fees" have increased outrageously, it will cost us $2478 in addition to our purchase price. Again, for the...
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TravelSmartVIP

TravelSmartVIP Dear Scammed-Vacationer,
We are very concerned to hear that you feel misled based on the information provided to you at the moment of purchasing your membership.
If you...

Johnka68

Johnka68 I have contacted Pat Foran from CTV news (Consumer alert) already and I am going to start posting on both TravelSmart VIP as well Royalton Cancun Facebook pages... maybe even...

As a family of five, it was very difficult to find vacation that accommodated us and very expensive. Most family packages are for family of 4. Travel Smart guaranteed us Luxury Junior Suite, which was great for our family. So last summer, we joined Travel Smart. Our first time using our points was this summer. We called to make reservation. The lady we spoke to said there were rooms available and should not be a problem with the reservation....
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Anonymous

Anonymous I am having the same problems, they just cancelled my membership with no letter sent in the mail, or phone call or e-mail. They basically have $3,500 of my money and i have n...

TravelSmartVIP

TravelSmartVIP Dear user48357951,
We are extremely concerned to hear about your experience and would very much like the chance to discuss this with you further and assist you in anyway po...

Spent a week at Royalton Riveria Maya and was harassed by these people constantly.I finally met with them and they made many promises of 40% of Sunwing and many Bonus Weeks and Special Weeks that I could give away to whomever I liked. Now trying to use it for the first time I am finding out what a complete scam I have fallen for. I spent $15000 and am told now the only thing I've gotten out of this deal is I can use the points that I get every...
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Anonymous

Anonymous Hi,
We have the same experience. We signed the contract at the same resort, and we were *** enough to pay the balance in full. All the promises about the discounts with Sun...

Anonymous

Anonymous well did you pay your fee or not cause i am having an issue as well

We joined Travel Smart Vacation club during a trip two years ago while staying at the Royalton Riviera.It was a new and beautiful property, and we liked the idea of using points/free week in a master suite to visit some of the new properties slated to open in the coming years. We were told that we could use the master suite free week at any Resort without additional cost, so long as we were not staying during the Premium season. Fast forward to...
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Anonymous

Anonymous Did you get an update?
We just signed up as well and now I'm getting worried that this was a mistake. I didn't see any of the reviews saying that they were successful in ca...

TravelSmartVIP

TravelSmartVIP Dear member,
We are very sorry for any misinformation provided or confusion caused. If you could send us through a private message or email to memberservicessm@travelsmartv...