Product: Travelsmart Vip Club Smartpoints Membership Clear all filters (6 of 6 reviews match)
filters
seller:
Show
state:
Show
city:
Show
product:
We joined over 4 years ago and realized with our last trip to Jamaica we would have to "PAY" for the food and drink after paying thousands to join.We paid and had the worst vacation in Jamaica. Complained to the Royalton personnel and TravelSmart personnel and someone...
Read more
TravelSmartVIP
TravelSmartVIP
Travelsmart Vip Club Verified Representative

Dear Tnoble2000,We have a TravelSmart member service team at each of our club resorts that are dedicated to ensuring our members receive all of their corresponding benefits an...

2.2
Product
Travelsmart Vip Club Smartpoints Membership
I didn't like
  • Bad customer service
  • Misrepresentation of services
  • Take our money and then treat us poorly
#1167008
It saddens me to keep reading new reviews from people with the same story as the rest of us.To hear the all inclusive fees have gone up, I want to be angry but honestly not surprised anymore. This company is a thief and they keep stealing innocent people's hard earned...
Read more
Anonymous
Inna

I’m glad we did not sign anything. The sales guy kept yapping and yapping. The mimosa they kept bringing was too strong but I do not like champagne, so I put it aside. At so...

Anonymous
Joanna

They will not stop calling me....4 times a day. I would never buy a vacation from anyone at TravelSmart Solutions. They call from V92216232400075 and 1-800-298-1292. None ...

2.0
Product
Travelsmart Vip Club Smartpoints Membership
#1019543
While out in the Dominican Republic, we were lured into attending a 90 minute presentation on how to save money while vacationing.After 3 hours and lots of mimosas and mamajuana shots, we were talked into purchasing a travel smart membership. It all sounded so great...
Read more
Anonymous
Ramona

Same here and can't get anyone to respond!

Anonymous
Anonymous

We're in the same boat - trying to exercise the 5 day written cancellation but unable to find an email address to send the notification to. Can you please share the email ad...

1.0
Punta Cana, La Altagracia
Product
Travelsmart Vip Club Smartpoints Membership
I didn't like
  • Bad customer service
  • Way they dont care about the customer
  • Difficulty canceling membership
#994535
(since January of this year???) I believe the sales reps put this in the system, knowing it wasn't in the contract and that it would get "corrected" by the TSVIP travel reps later in the year. Needless to say, we are very disappointed in how these promises were empty....
Read more
Anonymous
Yc

Did you get the free diamond club access for free as promess in the contract?How much discount you get when you trade your points?I only get 12% no matter which hotel I choose

TravelSmartVIP
TravelSmartVIP
Travelsmart Vip Club Verified Representative

Dear Member,First and foremost, we truly appreciate the time taken to share such detailed feedback regarding your membership. All comments, both positive and negative, provide...

Product
Travelsmart Vip Club Smartpoints Membership
#972541
DO NOT JOIN TRAVELSMART VIP !!! I signed up last year.I tried to cancel a month later and was told I could if I paid off the full contract value. No services given, but yet I can't cancel? Red flag. Last week I attempt to book a trip and realize I was lied to more than...
Read more
Anonymous
Anonymous

You surely telling the truth, we visited Freeport a year ago...we was harrased for about 6hrs until they got us yo purchase one of the cheapest packages $6900...we was told if...

Anonymous
Anonymous

There are a lot of people dealing with the same issue that you are having. Travel smart will accept no responsibility for the misrepresentation they have given so many custom...

1.8
Product
Travelsmart Vip Club Smartpoints Membership
#957195
My wife and I were duped into this scam.They promised vacations at a fraction of the normal price for our membership. We were given a free week and 3 bonus weeks. When we tried to book the free week, we were told that we had already booked it. When I denied this I was...
Read more
Saynototravelsmart16
Saynototravelsmart16

We have been attempting to deal with the quality control department at travel smart since the summer. We feel your pain. The quality control department has given us quite a ru...

roxyagnes
roxyagnes

I have contacted and successfully negotiated with TSV. Send me an email with your issues and I will forward to my TSV contact.Debra silverliningparty@gmail.com

2.7
Product
Travelsmart Vip Club Smartpoints Membership
I didn't like
  • Didnt tell you the truth
#855732