Product: Travelsmart Vip Club Vacation Ownership Clear all filters (14 of 14 reviews match)
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Has anyone been successful in canceling contracts with this Travel Smart group?We were persuaded to purchase in 2015 while vacationing in Freeport, Bahamas. We were ok with the purchase at the time, as we reduced our package to meet only what we felt we needed....
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TravelSmartVIP
TravelSmartVIP
Travelsmart Vip Club Verified Representative

Dear Mr & Mrs. Robinson,We're sorry to hear that you made the decision to cancel your membership with us. Using the ID number you provided we can see that your membership has ...

Product
Travelsmart Vip Club Vacation Ownership
I didn't like
  • Way they dont care about the customer
  • Unprofessional
  • Never tell the truth
#1127318
When we signed up for this we were sold on the idea of low weekly rates, not the case!I tried to say NO over and over until they finally suckered us into a smaller plan and took most of our day! Now I go to book and when I called the first time the "agent" was willing...
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TravelSmartVIP
TravelSmartVIP
Travelsmart Vip Club Verified Representative

Dear Anonymous,We understand the commitment involved with becoming a vacation club member and it was in no way our intention for you to feel that signing up and purchasing a p...

Product
Travelsmart Vip Club Vacation Ownership
#1075935
I have enjoyed the trips I have taken with them and I gave one week to my Grandson for his honeymoon. They really enjoyed their trip to the Royalton Punta Cana. The food and drinks are good and your concierge will make all your reservations so you just show up and...
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TravelSmartVIP
TravelSmartVIP
Travelsmart Vip Club Verified Representative

Dear member, We're sorry to hear that the membership was not as expected but we are pleased to hear that you have been able to enjoy the benefits offered. Should you require a...

Product
Travelsmart Vip Club Vacation Ownership
#1068608
THIS IS A SCAM.I deeply regret not cancelling it when I had decided to while still at the resort. NOTHING THEY SAY IS TRUE!! We joined at Grand Lido in Jamaica which is now Royalton. DO NOT GO TO THIS PLACE! They are rude, lying thieves!! Save your money and plan your...
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Anonymous
Anonymous

I totally agreed . The took my money and always trying to answer in circles.

Anonymous
Anonymous

The reply below from The SCAM company, TravelSmartVIP makes me so angry. They are totally telling you a lie again. I know they are not willing to assist you and I know they ar...

2.4
Product
Travelsmart Vip Club Vacation Ownership
I didn't like
  • Staff did not try to find me when family called
  • Worst kind of human
  • Lowlifes
#987021
As a family of five, it was very difficult to find vacation that accommodated us and very expensive. Most family packages are for family of 4. Travel Smart guaranteed us Luxury Junior Suite, which was great for our family. So last summer, we joined Travel Smart. Our...
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Product
Travelsmart Vip Club Vacation Ownership
#917964
Vacation Smart lured us to their seminar with the promise of free airline tickets.The first of many lies. We've tried several times to use Vacation Smart to get a better deal on our vacations over the last couple years without any luck and terrible customer service....
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TravelSmartVIP
TravelSmartVIP
Travelsmart Vip Club Verified Representative

Dear member,We're very sorry to hear that you have not been able to take advantage of all the benefits your membership has to offer, which include a price match benefit. If yo...

1.0
Travelsmart Vip Club Radcliffe, Iowa
Product
Travelsmart Vip Club Vacation Ownership
I didn't like
  • Taking advantage of nice people
  • Scam
#908165
I really fell this is a scam.I bougth 40000 point per year, paid upfront and when I want to take a vacation I can reserve cheaper with Expedia or any other website than with TravelSmart. I like the hotels and services, but do not join the club. It will be more...
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Anonymous
pelon8480

I still waiting for an answer from travelsmart

TravelSmartVIP
TravelSmartVIP
Travelsmart Vip Club Verified Representative

Dear Member,We're very concerned to hear that you feel this way. We do offer a best price guarantee as well as additional Diamond Club benefits to our members and we apologize...

2.8
Travelsmart Vip Club Punta Cana, La Altagracia Province
Product
Travelsmart Vip Club Vacation Ownership
I didn't like
  • Lying as they promised saving
#894639
We were promised an all-inclusive stay for 4 if we did the tour.After doing the tour, we were told they couldnt make it all inclusive, but they could give us a bottle of rum or an excursion. Hardly makes up for it. I would not have wasted 3 hours on the tour and high...
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TravelSmartVIP
TravelSmartVIP
Travelsmart Vip Club Verified Representative

Good Afternoon Mary,We're very concerned to read about your situation and we would very much like to have the chance to address your allegations in order to avoid any such bad...

Anonymous
mary

Phalon, the lady that set up the tour, told my husband over the phone that she lied to us. We were never getting the all inclusive package. Really doesn't make me feel any bet...

1.0
Product
Travelsmart Vip Club Vacation Ownership
#888249
The sales people were very friendly but did not tell the truth.My husband and I were very careful to do the math to ensure this timeshare was financially prudent. The points system was explained, we asked a lot of questions; at no time was it ever mentioned that these...
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Saynototravelsmart16
Saynototravelsmart16

Misrepresentation is the most appropriate word to describe the sales experience with Travel Smart. We loved the Royalton but will never travel to another Royalton or use Sunwi...

Anonymous
Anonymous

I have received an email promising to "forward our concerns" to the "appropriate people". 3 weeks later, still no follow through

2.4
Product
Travelsmart Vip Club Vacation Ownership
I didn't like
  • Taking advantage of nice people
  • Misrepresentation
#887290
My husband and I bought into this travel club, we paid $1800 for weeks not points, with bonus weeks and a free F day stay.We were at the hideaway at the Royalton Cancun. We upgraded to a swim out room and then stupidly went to this meeting. Most of the day was taken up...
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Anonymous
Anonymous

ALERT**** ANYONE with concerns or complaints write a review on all social media. This will get their attention sooner. This will also let others beware. They are on FB, IG & a...

Anonymous
Anonymous

Let's be realistic. A Crystal membership is a trial membership. You get x number of weeks to use over x number of years depending upon which trial membership you purchased. Th...

Product
Travelsmart Vip Club Vacation Ownership
I didn't like
  • Taking advantage of nice people
#874146