Product: Travelsmart Vip Club Vacation Ownership Clear all filters (33 of 33 reviews match)
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Travelsmart Vip Club - Cancel

My wife and I have had this timeshare since 2015, they got us on our honeymoon it sounded good at the time but we haven't used it at all. I'm not worried about getting my money back I just want to cancel it, we are in a tight spot with money and can't afford to keep paying.
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1 comment
TravelSmartVIP
#1747089

Dear Member, We're sorry to hear you wish to cancel your membership. If you could send us your member ID, referencing this post, to socialmedia@travelsmartvip.com we will gladly have a member of our service team reach out to you directly and assist you further.

Review
#1652605 Review #1652605 is a subjective opinion of poster.
Service
Travelsmart Vip Club Vacation Ownership
Reason of review
Return, Exchange or Cancellation Policy
1.0
Details
Became a member in 2015. They made too many promises to count including telling us that we could save all vacations until our retirement and use them then! Nothing they ever said was truthful and now we have been paying into this "vacation club" for years and have only...
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3 comments
TravelSmartVIP
#1731948

Dear member, We're very concerned to read your experience as a member and we would very much like to assist you in clearing up the doubts you have as to how the membership works and the benefits involved. As a part of the same travel group alongside the resorts we offer, our accommodation rates are guaranteed to be the lowest available which is why we provide a price guarantee.

Bookings and membership detail verification, such as point total, can be realized via the members access section of our website which is constantly updated or via email should it be more convenient than calling for you.

If you could send us an email with your member ID, referencing this review, to socialmedia@travelsmartvip.com we will gladly ensure a member of our team reaches out to you directly and clears up any additional doubts you may have. We are confident that once you fully understand how the membership can work for you, you will be extremely satisfied with the benefits offered.

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Review
#1621230 Review #1621230 is a subjective opinion of poster.
Service
Travelsmart Vip Club Vacation Ownership
Cons
  • Untrained staff and management that is not available
  • Fact that they take advantage of people
  • Didnt tell you the truth
Reason of review
Not as described/ advertised
Loss
$16
Preferred solution
Full refund
Tags
  • Travel club scam
  • misleading business practices
  • Travelsmart Vip Club Vacation
  • Scam
Resolved
1.0
Details

Update by user Aug 16

Correction - it should not have said Mexican Law but it should be Dominican Republic. VIP asked for my phone number to discuss issues multiple times. I have given my phone number multiple times to call with the last email giving out again on July 26, 2019 and I still...

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1 comment
TravelSmartVIP
#1731951

Good Morning SJolynn, We're sorry to hear that you remain displeased with the service provided by our team who have been in constant contact since your situation was brought to our attention. We will gladly have them reach out to you once again in order to provide additional assistance.

Review
#1620886 Review #1620886 is a subjective opinion of poster.
Service
Travelsmart Vip Club Vacation Ownership
Reason of review
Return, Exchange or Cancellation Policy
Loss
$3100
Preferred solution
Full refund
Tags
  • Travel Scam
We came to an agreement for a refund we got $2200.00 the balance of $1300 is still not refunded to us I’ve tried email I’ve tried on several occasions to contact the person responsible never returns my call never answers my emails I’m fed up don’t get involved with is...
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1 comment
TravelSmartVIP
#1713440

Dear Member, We're very concerned to hear about this situation as this is not in keeping with the high levels of service that we strive to provide. If you could reach out to us directly at socialmedia@travelsmartvip.com with your member ID, referencing this review, we will gladly ensure the situation is addressed promptly and resolved as soon as possible.

Review
#1577892 Review #1577892 is a subjective opinion of poster.
Service
Travelsmart Vip Club Vacation Ownership
Reason of review
Poor customer service
Loss
$8000
Preferred solution
Full refund
Very deceptive practices. I was promised that for about 2k/year I could have a similar vacation to the one I was on in Cancun in March. AFER the 6 day cancellation period I was given full access to my account where I discovered they lied and that the points they...
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3 comments
VelvetyPolarBear973
#1692210

i have the same issue the took more then 5000 dollars i have t get anything in return , i want my money back and i want to cancel that

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Review
#1535890 Review #1535890 is a subjective opinion of poster.
Service
Travelsmart Vip Club Vacation Ownership
Reason of review
Return, Exchange or Cancellation Policy
Loss
$2195
Preferred solution
Full refund
Resolved
1.4
Details
Everything i was told was a lie and customer contact info given at sale presentation was all incorrect. Wanting to cancel contract not getting a reply back from ny email sent last month. Told all i needed was my points to travel. Upon checking when i returned home...
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2 comments
Anonymous
#1673692

You go through Verification but what about what was said outside before you record in the office. Your sales team make promises outside without a recorder. Show fake documents.

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Review
#1509328 Review #1509328 is a subjective opinion of poster.
Service
Travelsmart Vip Club Vacation Ownership
Pros
  • Loved the resort and location
Reason of review
Problems with payment
We were on our honeymoon in Jamaica. Had the time of my life. Got scammed into this program. They gave us many free booze filled drinks. They left out a few very important details about our club packages. Even though all resorts are all inclusive your points do not...
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7 comments
PalatableDeer999
#1673649

Same story, same lies, same scam. This company is all smoke and mirrors!

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Review
#1505045 Review #1505045 is a subjective opinion of poster.
Service
Travelsmart Vip Club Vacation Ownership
Reason of review
EVERYTHING
Loss
$3500
Preferred solution
Full refund
2.9
Details
This is by far the worst company I have ever dealt with. This company did not hold their end of the contract at all, I didn't even get to use the facility not once. Every time I would call and give my membership number, they would never have the rooms that I wanted and...
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2 comments
PlayfulBeaver
#1669741

Its impossible to cancel we have been trying for months they don't give your money back ...we ended up having to pay another 2500 to get out of this scam btw they already have 6700 of our money

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Review
#1503905 Review #1503905 is a subjective opinion of poster.
Service
Travelsmart Vip Club Vacation Ownership
Pros
  • Never had wgat i wanted available
  • Never got to use it
Cons
  • Misrepresentation
  • Not as promised
  • Bad customer service
Reason of review
No words to express!
Loss
$4500
Preferred solution
Full refund
Tags
  • misleading business practices
  • Wont Book Vacation
  • Scam
1.0
Details
PLEASE at all costs avoid this terrible company. They hold you hostage for hours under the guise of a "90 minute presentation" and pressure you into making a purchase. If you DO make a purchase, you have 5 days to cancel thanks to mexican law. I went in to cancel my...
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1 comment
TravelSmartVIP
#1651358

Dear Member, We are very concerns about your comments from the assistance offered by some of our staff members when you request it your cancelation. Please allow us to offer personalized assistance to clarify all our questions and concerns.

If you can please send us an email referencing this review, to: ocialmedia@travelsmartvip.com we will gladly have our service team reach out to you directly in order to assist you further with your concerns and cancellation request. Kind regards

Review
#1477895 Review #1477895 is a subjective opinion of poster.
Service
Travelsmart Vip Club Vacation Ownership
1.0
Details
We are traveling to Punta Cana next month, and we were able to book thru a travel site MUCH cheaper than thru TravelSmart as members! We asked if we can use our points to upgrade to a nicer suite since we are staying at the Royalton, and we were told no because we...
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Review
#1267387 Review #1267387 is a subjective opinion of poster.
Service
Travelsmart Vip Club Vacation Ownership
Pros
  • Way they treated me when trying to get me to buy in
  • Variety of restaurants
  • Alcohol
Cons
  • Didnt tell you the truth
  • Way i was treated after i bought in
  • Misrepresentation
Reason of review
Bad quality
Loss
$11000
Preferred solution
Full refund
Tags
  • Travelsmart Vip Club Vacation