Product: Travelsmart Vip Club Vacation Ownership Clear all filters (0 of 23 reviews match)
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Our family (2 adults 3 kids) traveled to the Royalton Riviera Cancun in July 2017. During this trip, we were sold a vacation package that would provide us 1-2 weeks at a TravelSmart Resort each year. We were told the package would only cover the accommodation and that...
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Anonymous
Beware

Beware indeed!!!!! Run!!!

TreasuredImpala
TreasuredImpala

I had pretty much the same experience with them. No one in customer service seems to be able to help me. All they can tell me is READ MY CONTRACT.

5.0
Cancun, Benito Juárez, Quintana Roo
Product
Travelsmart Vip Club Vacation Ownership
I liked
  • Resorts are beautiful
  • Loved the resort and location
  • Food
I didn't like
  • Post purchase customer service is horrible
  • Didnt tell you the truth
  • Way they dont care about the customer
#1254717
We went to Punta Cana and got swindled by this company. A lot of the information that they gave us about being able to travel and stay at a resort while making monthly payments of 505.00 a month is bull. Every time we call they can not give us a direct response. If...
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TreasuredImpala
TreasuredImpala

SAME EXPERIENCE HERE

TravelSmartVIP
TravelSmartVIP
Travelsmart Vip Club Verified Representative

Dear member,If the cost of the membership was financed, monthly payments towards the cost of the membership do need to be fulfilled in order to begin enjoying the benefits and...

1.0
Product
Travelsmart Vip Club Vacation Ownership
I didn't like
  • Fact that they take advantage of people
#1254288
They pitched us on this incredible vacation package all at an all inclusive hotel, and explaining how almost all of their properties are all inclusive and luxurious etc. We paid $5,000 for what supposedly got us a guaranteed 2 trips for 2, but when going to book, they...
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Anonymous
Anonymous

I'm going through the exact same thing with TravelSmartVip. We were sold a package at the Royalton Riviera Cancun last summer, that would have provided 2 weeks of travel each ...

DailyZebu
DailyZebu

Were you able to do anything with getting your money back? I am going through the same thing.

1.0
Product
Travelsmart Vip Club Vacation Ownership
#1251672
Don’t buy into this, we paid $30,000 Canadian thinking we would only have to pay for our flights to stay at these resorts and that our points would cover the rooms. That is untrue!!! Not only did we pay that large sump of money, but now when we want to travel to a...
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DailyZebu
DailyZebu

Is there any way they can get sued.

2.1
Product
Travelsmart Vip Club Vacation Ownership
#1238899
Travelsmart Vip Club - SCAM!! Say away!!!!!!!!!!!!!!
While on vacation in Negril, we where approached by the "host" to go on the tour and was told by her when I refused that she would be fired and I felt sorry for her and attended this scam. During the process the manager gave us a form assuring us that we would receive...
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TravelSmartVIP
TravelSmartVIP
Travelsmart Vip Club Verified Representative

Dear Member,We're very concerned to read that you have formed such a negative impression of our company and your membership with us. The invitation to the presentation is by n...

2.0
Negril, Westmoreland
Product
Travelsmart Vip Club Vacation Ownership
I didn't like
  • Bad customer service
  • Lies about what benefits the package comes
  • Misrepresentation
#1224866
We were recently on vacation at the Royalton Negril.The resort is wonderful but travel smart is not the reason why. They really do not follow lthrough with any of their promises. We asked if they could help us sell our package because of our age and health issuses and...
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TravelSmartVIP
TravelSmartVIP
Travelsmart Vip Club Verified Representative

Dear Member,We're very concerned to read about your experience and the misconceptions that appear to have been formed as to how our company works.Each of our membership plans ...

1.2
Benito Juárez, Quintana Roo
Product
Travelsmart Vip Club Vacation Ownership
#1214526
February last year we bought into travelsmart. We paid fully...are were told we would have 2 free weeks. Not to worry about our bonus and special weeks until we used our free weeks. I am now told there is no documentation regarding our free weeks. I am trying to get...
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Anonymous
Kerkhof6

All is resolved. Thank you Travelsmart. All has been resolved i am happy to say. Travelsmart has been her helpful to us. Thank you again.They were very accomidating to us. It ...

Product
Travelsmart Vip Club Vacation Ownership
#1207893
When we purchased this $3,200+ package, (in Feb.2017) we were guaranteed that our room price would be paid (for the 9 weeks received) and that the all-inclusive fee (in the Hideaway) section would be $89/pp / per day and would never increase. Fast forward to 2018 and...
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Anonymous
Anonymous

you saved.

TravelSmartVIP
TravelSmartVIP
Travelsmart Vip Club Verified Representative

Dear Member,We're very concerned to hear that you feel the membership was misrepresented by our team at the time of purchase. The benefits and rates within the membership plan...

Product
Travelsmart Vip Club Vacation Ownership
#1173499
Bought the package in Jamaica from a salesman named Tony Ellis.Told him of our complaints and he said he would take care of the problems but he has not. Tried for three years to book a vacation as per our contract. Travel Smart has been fraudulent at every turn. We...
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Anonymous
ScamFighter

I am initiating a class-action. I need documented evidence that there are no benefits to be a member of TravelSmart. Compare their offer for vacation (do not forget to include...

TravelSmartVIP
TravelSmartVIP
Travelsmart Vip Club Verified Representative

Dear Member, We're extremely concerned to hear about this situation as this is not in keeping with the high levels of service we provide. The Diamond Club benefits at our reso...

Product
Travelsmart Vip Club Vacation Ownership
#1160447
Has anyone been successful in canceling contracts with this Travel Smart group?We were persuaded to purchase in 2015 while vacationing in Freeport, Bahamas. We were ok with the purchase at the time, as we reduced our package to meet only what we felt we needed....
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babyboo72_27
babyboo72_27

As an update, they did finally allow us to cancel. It was not easy, took several emails as they never would answer the phone. However, we are out of our contract and no longer...

Anonymous
ScamFighter

I am initiating a class-action. I need documented evidence that there are no benefits to be a member of TravelSmart. Compare their offer for vacation (do not forget to include...

Product
Travelsmart Vip Club Vacation Ownership
I didn't like
  • Unprofessional
  • Never tell the truth
  • Way they dont care about the customer
#1127318