Update by user Mar 09, 2018
Since Travel Smart was not able to help me sort out a cancellation, my credit card company got involved and got me a full refund! Case closed!
Update by user Jan 20, 2017
Shortly after writing this review I finally got a hold of someone at Travel Smart about my cancellation. The representative gave me an email address to send over my cancellation and refund letter. So now we will wait and see what happens.....
Original review posted by user Jan 20, 2017
While out in the Dominican Republic, we were lured into attending a 90 minute presentation on how to save money while vacationing. After 3 hours and lots of mimosas and mamajuana shots, we were talked into purchasing a travel smart membership.
It all sounded so great and too good to pass up. Feeling overwhelmed and a bit pressured, my husband and I agreed and joined (only after the representatives kept going back and forth with the negotiations). By the time we signed, my brain was done and I was completely confused. HUGE MISTAKE!
We got back to our room to find tons of complaints about the company. After reading the reviews we felt uncomfortable to be involved with Travel Smart so my husband and I decide it's best to cancel our membership. The next day I tried to contact the same representative that helped us to try and cancel the contract. The number provided on the paperwork WAS NOT the correct phone number.
A couple of days later, I called the hotel where the representative was located and was told the offices were closed. I called again before leaving the Dominican Republic and again was given the same response. Once I got back into the US, I tried calling once again and no answer. I also tried calling Travel Smart and the representative promised a call back.
A week later, I still have not received a call back. I am now out of the 5 day cancellation window, so I called to dispute the charges on my credit card. I'm hoping they could help me. I really wish we didn't meet up with these people.
What should have been a relaxing vacation ended up being a total nightmare. I spent more time on the phone than enjoying my time at the resort. Stinks that they make communication almost impossible. I will NEVER recommend Travel Smart to anyone!
All we want now is a refund.
No services have been rendered from them. So I feel like I should get my money back!
Product or Service Mentioned: Travelsmart Vip Club Smartpoints Membership.
Reason of review: Return, Exchange or Cancellation Policy.
Monetary Loss: $9200.
Preferred solution: Full refund.
Travelsmart Vip Club Cons: Bad customer service, Way they dont care about the customer, Difficulty canceling membership.
Location: Highway Macao Uvero Alto Beach, Punta Cana 23000, Dominican Republic
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