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Customer service
Exchange, Refund and Cancellation Policy
Facilities and Services
Price Affordability
Quality of Accommodation
Quality of Food

The plan does not offer anything that it promises. They are reaping people left and right with huge amounts of money.

DO NOT LET THIS HAPPEN TO YOU. We want on vacation this year for the first time using the plan and it was the worst experience and disappointment. The company's motto is "Travel like a VIP" and that is the least they offer. Please DO NOT THROW YOUR MONEY AWAY.

We were a total of 4 families who purchased the package, so imagine the amount of money they took from us at $ 7,500.00 a piece. Truly upset.

Reason of review: Problem with delivery.

Monetary Loss: $7500.

Company wrote 0 private and 1 public responses to the review from Jul 31, 2015.
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Travelsmart Vip Club Response

Hello vjanet8012,

Thank you very much for voicing your concerns and providing us with invaluable feedback. We are deeply sorry for the level of service you received.

Please understand that we believe our members deserve the best service possible and we are committed to providing it to you. Your frustration is completely understandable and we would like to the opportunity to speak with you and personally apologize and guarantee you VIP service. Could you please let us know what hotel you visited? Our motto is "Travel like a VIP" and we want all of our members to be treated like VIPs everywhere.

Please provide us with your email in the comment section so that we may contact you and begin your adventure today.

Best regards,

TravelSmart VIP


What package did u purchase for that price?


Does not offer anything it says. Agents do not explain well and the whole package is a rip off. AVOID AT ALL COST

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