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We left our 12 year old son in bed whilst we went for breakfast with the do not disturb sign on the door before leaving the room my husband checked the time a on his watch and left it on the table under the TV when we came back it was missing I skied my son if anyone had been in the room and he said he had woken up to see a guy standing at the TV who said oh oh ola just checking the TV then looked at the air conditioning and then walked towards the patio doors took a phone call then left the room we reported this to security my son gave a description of the guy saying he was wearing black trousers a dark blue t shirt with Royalton on but no name tag and his head was close shaven with a slim build security searched our room for the watch yes actually searched our room for the watch said they would check to see who had accessed the room at the time stated NOW THIS IS THE SCARY PART they came back to us and said that there was no record of the room being accessed and THAT MY SON WAS LYING really he gave us a full description and what the hotel is failing to realise is that some one is accessing people's rooms and stealing without the card to access the room being registered my son is traumatised but unhurt but the hotel security can't seem to get through there THICKHEADS the fact that it could have been a lot more serious and the fact that someone has access to EVERYONES ROOMS without being detected is an absolute disgrace don't care about the watch but don't like being called liars and a five star establishment closing ranks when they know they have a problem DIGRACEFULL and shame on you TRAVELSMART !!!!!

Reason of review: Bad quality.

Preferred solution: Let the company propose a solution.

Location: Punta Cana, La Altagracia Province

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Guest

I am going through the same thing currently as we stayed from august 17th-23rd 2016 we found a man in our room and my boyfriend chased him to the employee area...oddly enough our items were returned the next day minus our missing money with no mention of who initially took it...I had to beg for a room switch...I also put up a do not disturb sign on my door as I slept in my room and an employee still accessed my room...when I questioned this he said I ordered room service which I did not and we have soooo much video footage of all the issues with the back door locks, safes, employees laughing when people are in distress looking for help. I had to sleep at night in fear with an ironing board and furniture over the main door and an umbrella in my back door with scissors on my night stand.

We are currently awaiting sunwing to reply to our email as we were with a group of 70 people who had stuff stolen from rooms and safes also I am very upset over being a woman on that resort with men accessing rooms easily. lets see how this turns out.

Guest

Definitely sounds like he may have been up to something, its hard to tell. Im glad you and your son are alright though.

:)

I try to keep things as safe as possible.

When its comes to activities I go here. https://excursionbook.com

Guest

My family and I had a similar experience at Memories splash! I saw the person "Lurking" around our first floor porch when riding on the tram car when we were riding by, but we all assured ourselves everything was locked.

When we returned 1 hour before we were leaving for the airport our smart phone was missing! They looked at us like we were lying and that we just missed placed it so we left Punta Cana without a phone. Needless to say it wasn't able to be activated fully so a "Phone" was found at the pool bar that afternoon!

When it was finally returned to us weeks later in the mail all of the information and pictures were gone, but the person who stole it's contacts were on the phone which we gave to security who in-turn said that they couldn't track the person down REALLY? Not at all impressed with their staff or security!

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